Frequently Asked Questions
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Visa requirements

The New Zealand government has introduced an Electronic Tourist Authority (ETA) and International Visitor Conservation & Tourist Levy (IVL). This is designed to strengthen border security and help smaller communities build the infrastructure to cope with the large influx of international visitors each year. For all visitors from visa-waiver countries, the ETA is required in order to enter New Zealand. If you are not from a visa-waiver country, you will likely need a visa, and you should consult New Zealand Immigration.

It is best to carry a hard copy of your confirmation when you travel through the border.

How do I obtain the ETA?

The application for the ETA can be made online or via the NZeTA mobile app. The process should take about 10 minutes and must be undertaken prior to travel. It is advised you apply as soon as possible; be aware the process can take up to 72 hours. Make sure you have yours before you set off on your holiday. Payment for the International Visitor Conservation and Tourism Levy can be made at the same time.

How much does it cost?

If the application is made from the NZeTA mobile app, it will cost $9; online applications will be $12.  The IVL cost is $35 and contributes directly to the tourism infrastructure and helps to protect the natural landscapes that so many come to enjoy. It is valid for up to 2 years and can be used for multiple entries into New Zealand.

Are there any exceptions?

All passengers travelling on a New Zealand passport, Australian passport or hold a valid resident visa will be exempt from purchasing the ETA visa and paying the IVL.

Take a look at the government website if you would like to learn more.

Unless you are an Australian or New Zealand citizen, you will need a valid Australian visa to enter the country. New Zealand passport holders can apply for a visa on arrival in the country. All other passport holders, regardless of age, must apply for a visa before leaving home.

Electronic Travel Authority (ETA)

This visa allows you to visit Australia as many times as you want, for up to a year, and stay for three months each visit. This visa is available to passport holders from a number of countries and regions. There is no visa application charge for an ETA, however a $20 service charge applies for online applications only.

Click here to find out more.

eVisitor

This is a free visa for multiple visits to Australia for tourism or business purposes for up to three months at a time within a 12-month period. This visa is available to passport holders from a number of European countries and it cannot be extended.

Get the latest government advice here.

Visitor Visa

The Visitor visa is designed for people who are not eligible for the eVisitor or Electronic Travel Authority visa. This visa allows you to visit Australia, either for tourism or business purposes, for three, six or 12 months. Applicants will have to pay a fee to submit their application.

For more information visit the Australian Government site here.

All questions regarding visa status and/or eligibility should be directed to your local Australian consulate.

Other categories of frequently asked questions:

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