Frequently Asked Questions
Faq category view

Making a reservation

No. We do not charge an additional fee for paying with your credit card.

Yes. Your bank may have some penalties for paying in foreign currencies, for example paying NZ dollars with your US credit card. We recommend doing some research and make sure your bank or credit card company are not trying to charge you extra!

Many banks or credit card companies offer multiple types/conditions of credit card and normally there is an option for a credit or debit card which does not have any foreign exchange charges - this option may give you the better currency exchange that we can offer, when paying for your trip in NZ dollar and is the best to have for spending whilst you are in New Zealand.

Paying in New Zealand dollars
Our tours are priced in New Zealand dollars. If you choose to pay with NZ currency your credit card supplier may charge you a foreign exchange/currency conversion fee, much like if you went to a bank and purchased foreign currency.

Paying with other currencies
We do give you the option to pay in an alternative currency. For example: paying in US dollars using a credit issued in the US should mean there is no foreign exchange/currency conversion fee applied by your credit card company.

Currency conversion rates
Every bank or credit card company has a different foreign exchange/currency exchange rate, which changes daily and this is normally higher than online exchange information based on the share market. The only foreign exchange/currency conversion rates possible for you to use is that of your banks, credit card companies or ours supplied by our bank here in New Zealand.

To be clear, any additional fees incurred at the payment stage are due to bank fees or currency conversions, not us.
 

We accept Visa and MasterCard payments and process them via our secure credit card processing system.

This system is administered entirely by our bank (Bank of New Zealand) and Windcave (A secure online payment system).

When completing the booking form the final stage is the payment process. From there just follow the instructions.

When your payment is made the screen will display a reference number and a receipt will be emailed to you.

We will automatically be notified of your payment and one of our travel consultants will be in touch with you to confirm your booking within 48 hours of payment. Once in contact with an agent you are welcome to make adjustments to your itinerary. 

At the time of booking we ask for a deposit payment of 20% of the quoted tour cost or NZ$250 per person - whichever is higher.

Occasionally, items such as domestic airfares may also need paying for at the time of the deposit. These are usually paid for immediately after you book; so we collect payment along with your deposit. Your agent will advise of any items such as this and explain the relating T&Cs upon booking.

The deposit amount will be calculated automatically and displayed on the payment page.

The balance for your tour is due 45 days prior to the start date or if you have made a reservation within 45 days it is due upon you receiving a confirmation document for your tour. For a group booking, final payment is typically due 60 days prior to your tour start date. Please confirm with your consultant.

There may be some special arrangements we have made that require prepayment and we will advise you of this at the time of booking. There are no hidden costs with our itineraries and our pricing pages update instantly as you or our specialists make any alterations.

Note: the balance due date is displayed on the costs page of your itinerary.

Yes. The payment system we use offers the highest levels of safety and security available.

The system we use is administered entirely by Windcave -- a world leader in secure online payment technology -- and our bank, the Bank of New Zealand. When you click through to the payment system the transaction is completed within a secure page and the information entered is only seen by Windcave and our bank.

Yes. You can choose to pay for your tour in another currency.

Choose your preferred currency on the payments page and our system will convert your balance into your currency using BNZ (Bank of New Zealand) exchange rates.

Paying in Your Local Currency

For example, selecting to pay us in $US will mean you will be charged that exact $US amount, if your card was issued by a US bank.

Paying in NZ Dollars

If you choose to pay in $NZ using a non-New Zealand credit card, then your credit card company or bank may charge you a currency conversion fee. This can sometimes be around 3% of the transactions. So check with your bank or credit card company first to make sure which is the best option for you.

Note: the cost in currencies other than $NZ may fluctuate with exchange rate changes. We use the NZ$ price as the base cost.

If you don't have a credit card or prefer not to use one then contact us and we can supply all the information you need to make a direct credit to our New Zealand or Australia bank account.

Payment made this way will need to be made into New Zealand dollars to arrive into our account in New Zealand dollars and any bank fees incurred may need to be also covered by you. Depending on your location and bank this can also take up to 10 days to process, so make sure you leave enough time to action this kind of payment.  We cannot begin confirming your plans until we have received the full deposit amount.

For many of your arrangements, although these will be prepaid, when you are in New Zealand they will ask for a credit card for incidentals. For example, when collecting your rental vehicle and on check-in at hotels for mini-bar, room service, and restaurant charges. Therefore it is recommended to obtain a Visa or MasterCard credit or debit card before you travel to New Zealand.

After you have made your deposit for your wonderful New Zealand experience, you are not asked to make a balance payment until 60-45 days prior to your arrival. Your balance payment date will be outlined in your tour confirmation.

Should you wish to make partial/split payment or have travel companions who wish to make additional payments, this is easy.

Through your online tour itinerary, select 'make/view payments' in the right hand side menu. At the bottom of this page is a white box showing the balance due and this can be edited. Simply edit to the amount you wish to pay and then click through to process your payment through our secure credit card system.

If you have not made your deposit payment yet but want to split the deposit between travel companions or different credit cards, simply get in contact with us. There is a small manual adjustment we need to make and then you will be able to enter the deposit amount each wishes to pay in the white box. Once your full deposit payment has been received, we will be in touch to confirm this with you and can begin to book your amazing experience in.

Yes. You can use as many different credit cards as you wish to pay for your trip.

The system processes each card individually and allocates to your account. So splitting costs between fellow travellers is easy. all you need to do when you pay the deposit is advise us you wish to split this across cards or fellow travellers and we will switch to multiple payments.

For the balance payment select 'make/view payments' in the right hand side menu of your online tour. At the bottom of this page is a white box showing the balance due and this can be edited simply edit to the amount you wish to pay and then click through to process your payment through our secure credit card system.

Simply make an enquiry via the Pure Journeys website to begin the tour booking process. Your trip planner will arrange everything for you and accept your payment.

To see an indicative price for a suggested itinerary and save it for your future reference, click on the 'See Prices For This Tour' button and complete the short form.

Suggested holiday itineraries can and should be customised to suit your particular interests and desired style of New Zealand and/or Australia holiday experience. Our trip planners have a wealth of experience planning New Zealand & Australian holidays and can ensure that you have the best possible time on your visit.

Please contact one of our experienced holiday planners if you have any more questions about booking or would like to customise your holiday.

Completing our booking form will supply us with the information we need to arrange your holiday.

The booking form asks you for the information we need such as names, address, phone number etc. We also ask for your flight details if you have those arranged already (if not you can still book and supply those later).

Requesting Special Requirements

There is a section on the form which allows you to add special requests such as dietary requirements or preferred bedding configurations or anything else you want to let us know.

Other categories of frequently asked questions:

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Then once you've done your research get in touch with your wishlist and we will customise an itinerary just for you!

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