Frequently Asked Questions
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Cancellations and Changes

Changing the date of your booked tour is possible. However, bear in mind that changing the date may mean some of your previous arrangements are not possible, or costs may vary from those first quoted. If you do need to change your travel dates, the earlier you can let us know, the better. After carefully selecting the various accommodations and inclusions in your itinerary, the last thing we would want is for them to be unavailable when your dates change.

Your personal travel specialist will of course give you the best advice at the time to help you with your decision.
 

In light of the global impacts of COVID-19, we continue to work with our partners to provide the greatest client flexibility in an ever-changing climate. Where itineraries need to change due to COVID-19 restrictions we will waive our amendment fees and work closely with third-party suppliers so that they do the same. Any payments you have made will be put into credit and held in trust until you are ready to make plans to travel again.

Are you still taking bookings despite the New Zealand borders being closed?

Yes, many of our clients are making bookings for travel in 2022 and 2023, getting their bookings in now before the anticipated rush when borders do reopen. With our flexible booking policy and final payment not required until 45 days prior to travel* you can lock in your holiday early with the peace of mind that if something needs to change, it can.

*Balance payment 45 days prior to travel is based on our standard payment terms. Certain products and/or holiday periods may have different payment terms. Speak with our sales team today about what your options are. 


What happens if I book and the borders are closed when I want to travel? 

Should the closure of the New Zealand borders prevent you from being able to enter the country and complete your itinerary as planned, all monies received will be put into credit (less any cancellation fees/unrecoverable costs from suppliers). This money will be held in a client trust account until you are ready to rebook new travel dates. 


Do you require travel insurance?

We strongly recommend that all of our clients seek local and professional advice on their specific insurance needs at the time of making their reservations to protect their investment. Travel insurance is there to cover you for any unforeseen or unexpected events. This could be anything from a flight delay that causes you to miss the start of your tour, a weather event that prevents you from getting to your next destination, or having an accident or becoming ill and requiring medical attention. Most insurance providers can include medical coverage, cancellation or interruption cover, and many now offer coverage for COVID-19-related disruptions. Insurance should not be an afterthought, it should be considered and discussed from the initial planning stages of your itinerary to ensure you have the coverage you need.

You can cancel your tour at any time for any reason however please be aware that cancellation fees may apply.

No one books a tour thinking they're going to have to cancel it, but we understand that sometimes life has other plans for us! Our full terms and conditions can be viewed here. We strongly advise that you purchase travel insurance that will cover you for any cancellation or interruption costs.

Consult a local professional travel insurance expert for detailed information on this or ask our team for a quote and we can add it to your package tour.

Other categories of frequently asked questions:

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Then once you've done your research get in touch with your wishlist and we will customise an itinerary just for you!

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