When you acquire goods and services from us, these terms and conditions form an agreement between yourself, and/or the persons you are purchasing on behalf of ("you", "your") and Inside Australia Travel Pty Ltd ABN 34-661-344-690 (“IAT”, "company", "we", "us" or "our")).
As an inbound tour operator, IAT acts as your agent and makes bookings on your behalf (where you have engaged us to make the bookings for you) with tour operators and other suppliers to you, and all agreements that IAT arranges are entered into between you and the relevant tour operator or supplier. We do not own or operate any of the items we use to package into an itinerary for you.
Where we arrange a booking for your itinerary in New Zealand, New Zealand Fine Touring Ltd (“NZFT”) acts as our agent. NZFT and IAT are related bodies corporate.
By using this website or purchasing our goods or services you agree to be bound by our Privacy Policy which can be found here.
Special terms and conditions may apply to group bookings. A group booking is defined as 8 passengers or more travelling on one booking/itinerary. These special terms and conditions supersede the conditions set out here and will be advised when you enquire and/or receive your itinerary quote, prior to payment and entering into a binding agreement. Please ask if you wish to see these terms and conditions at an earlier time.
Pricing is shown in Australian dollars and may include GST (goods and services tax) where payable. Where applicable, prices are converted to other currencies using Flywire (Singapore) Ptd Ltd (or its affiliates or partners) t/a Flywire. This means that pricing in currencies other than Australian dollars may fluctuate until final payment as currency values change. (Note: This includes the balance amounts due on live reservations).
You may pay for your tour in the following currencies:
Our payment system and bank do not charge or add additional credit card fees or charges. Any fees or additional charges for using a credit card are applied by your issuing bank.
All pricing on quotes and suggested itineraries are subject to change
Deposit and pre-payment
We will ask for a deposit in order to secure reservations. We require 20% of the total tour cost or $250 per person – whichever is greater – as a deposit, this is non-refundable.
The costs of pre or instant purchase items such as domestic airfares may be required in advance. This will be clearly displayed on your itinerary, and we will communicate it with you before booking. If making a reservation within 60 days of your tour commencement, full payment is required upon confirmation of all your arrangements.
You, by instructing us to book accommodation and experiences on your behalf, expressly allow IAT to retain, as our commission or arranging service fee, the difference between total itinerary value shown on your itinerary and the amount IAT can negotiate with the relevant supplier of the accommodation and experiences we book on your behalf.
Full and final payment
Full and final payment for the balance of your tour costs is payable 60 days prior to your tour commencing (calculated from the start date in Australia, Australian Eastern Standard Time (‘’AEST”)) unless details listed below in specific operator terms. This date will be clearly displayed on your itinerary and documentation. If we have not received the balance payment by this date (before end of business AEST) we may be obliged to cancel itinerary components and will not be able to guarantee your tour. If this happens your booking will fall subject to our cancellation policy.
We accept payment by Visa, MasterCard and AMEX (note AMEX payments cannot be accepted from customers based in Australia) and use a secure automated service provided by third parties, such as Flywire (Singapore) Ptd Ltd (or its affiliates or partners) t/a Flywire.
Safe and Secure
IAT operates a dedicated client monies trust account, separate from the company’s operating accounts. All amounts received from clients are held in this client trust account, until such time as payments are required to be made to our suppliers or your travel commences.
Cancellation policy
You may cancel your tour for any reason at any time, however, cancellation fees may apply as set out below. All cancellations must be advised in writing.
Cancellation any time following confirmation of your tour arrangements:
The deposit is non-refundable. In addition, you may be charged cancellation fees applied by third-party providers such as accommodation, car rental or other activities that have been prepaid and are subject to cancellation terms.
Cancellation 60 - 21 days prior to your tour commencement date.
If you cancel your tour 60-21 days prior to your tour commencement date the cancellation fee will be 55% of the total tour reservation value, plus any cancellation fees applied by third-party providers that are subject to cancellation terms.
Cancellation 20 - 8 days prior to your tour commencement date:
If you cancel your tour 20-8 days prior to your tour commencement date the cancellation fee will be 70% of the total tour reservation value, plus any cancellation fees applied by third-party providers that are subject to cancellation terms.
Cancellation 7 days or less prior to your tour commencement date:
If you cancel your tour 7 days or less prior to your tour commencement date the cancellation fee will be 100% of your total tour reservation.
While we understand that cancellations may at times be unavoidable we highly recommend you purchase adequate travel insurance to cover you for this.
Amending or changing your tour
If you wish to make any changes to your holiday we will, of course, make every effort possible to accommodate these. Please note that we cannot guarantee that this will be possible, particularly within 7 days of your start date where changes may be difficult due to availability and supplier restrictions. Be mindful that some guided coach tours and of the more popular niche products like guided hikes and prepaid items such as flights or hotels over peak travel dates are also unlikely to be changeable or cancellable. If the amendments you request are indeed possible then they will be subject to both any rate changes or fees imposed by relevant suppliers and a sum of $250pp to cover our administrative costs. Requests for amendments need to be made in writing to your consultant by the person who made the original booking.
We reserve the right to amend pricing at any time until your booking is confirmed and all inclusions are finalised. From time to time events outside of our control mean that itinerary components may need to be modified or replaced. We will discuss this with you. We will have no liability to you where we cannot reasonably control these events. We guarantee that the replacement product or service will be of equal or higher quality.
To the extent permitted by law, in the event of an unforeseen circumstance such as natural disaster, war, pandemic, fire, terrorism or other similar event beyond our control, we will provide a refund less any unrecoverable costs.
Any information we provide to you is done so with the understanding that the information may have been provided by a third party and should therefore only be used as a guideline. We use third-party suppliers or providers of services and products and as such act as agents for those suppliers. Subject to any laws to the contrary, any claim or liability resulting from those services or products is the responsibility of the supplier or provider. In such a case we will provide you with reasonable assistance to resolve the claim.
To the extent permitted by law, and subject to this Agreement, neither party is liable to the other in contract (including under an indemnity), tort, breach of statutory duty or otherwise in respect of any loss, damage or expense arising out of or in connection with the services provided under this Agreement, or the relationship between the parties, that is:
an indirect or consequential loss, even if the other party has been advised of, knows of, or should have known of the possibility of such loss, damage or expense;
for any lost profits, lost revenue, loss of enjoyment, lost data, damage to any products not provided by us, losses arising from business interruption or loss of goodwill;
more than $25,000.
If a statutory guarantee applies to goods or services supplied under this Agreement, then to the extent permitted by law, our liability for a failure to comply with a guarantee is limited (at our option) to:
if the guarantee relates to goods:the replacement of the goods or the supply of equivalent goods;
the repair of the goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired; or
if the guarantee relates to services:
the supplying of the services again; or
the payment of the cost of having the services supplied again.
You acknowledge and agree that in all the circumstances of the commercial arrangements, it is fair and reasonable for us to rely on the above limitations.
A party is not liable for any loss or damage suffered by the other party due to an inability to comply with its obligations under this Agreement as a result of accident, scarcity or materials, strikes, war, acts of God, government interference or any cause beyond its reasonable control.
Each party must make every effort to mitigate any loss, damage or expense that it may suffer arising out of or in connection with this Agreement, or the relationship between the parties. The company, its employees, independent contractors, suppliers and any person acting on behalf of the company accept no responsibility for damage or loss to property or person however caused.
Car rental
Car rental with the company is limited to the payment of and securing of the rental portion and or other inclusions such as collision damage waiver fees of the rental car hire. All other insurance costs (unless specified otherwise on your tour inclusions) are to be settled directly with the car rental supplier. Any other costs incurred by the renter are the sole responsibility of the renter. A full set of terms and conditions for car rental is available on request and will be detailed in your confirmed itinerary or quote.
Flights
International and domestic air travel is not included in the cost of any of our tours unless specifically stated. Flights booked by us on your behalf will be non-refundable. If you are booking a fixed date coach tour we recommend that flights are booked once a seat on the coach has been confirmed.
Insurance
We recommend you seek local and professional advice on your specific insurance needs at the time you make your reservation. Many insurance providers can include cancellation or interruption cover. This means that should your flight be delayed or cancelled or you need to amend your plans due to illness or other unforeseen circumstances then fees and costs may be recoverable. Check with your insurance provider and ask the question. It is your responsibility to ensure you are adequately covered.
Third-party terms and conditions
The omission of a link or reference to terms and conditions for third parties does not imply that our terms and conditions supersede those. It is impractical to list all of our provider's terms and conditions and on request, we will supply their individual terms and conditions to you or answer a specific question. At the time of reservation we will provide you with any information in our possession which we believe you should be aware of but it is ultimately your responsibility to ensure you are happy with these terms.
Passports and Visas
You and all members of your travelling party are solely responsible for making sure that you meet the correct immigration requirements to enter Australia as well as any other country you may have a stopover in. . If you do not have all the required documentation - visas, passports, and permits - prior to the start of your tour you will be solely responsible for the full amount of any loss or expense incurred by us or yourselves.
Additional Activities
You acknowledge that we are not liable in any way for additional activities you book without our involvement and choose to undertake during your tour, other than those included in your itinerary. The contract for the provision of any extra activities arranged by you whilst travelling will be between you and the activity provider.
Honest, fair and reasonable
The company prides itself on operating with honest, fair and reasonable business practices and has been built on providing excellent service and product to its guests. Should you feel that the product or service you have experienced did not live up to our promise then please let us know.
Gift Vouchers are issued by us and can be used to purchase travel products only. They may not be refunded or redeemed for cash. Once a voucher has been used, if a refund is owed due to a change or cancellation the portion paid using a voucher will be returned as company credit for use at a future date.
Gift vouchers will not be replaced if lost, stolen or damaged. We may - at our sole discretion - place a stop on the use of gift vouchers if we believe it is being used contrary to these terms and conditions.
Guided Coach tours are operated by third parties and have specific cancellation policies. These terms and conditions are additional to our terms and conditions, and must apply to any of the tour operators set out in the Schedules at the end of this document, and any other tour operator we specify before or at the time of booking.
The following terms and conditions apply to all third party group Guided Coach tours.
Travel Insurance
Travel Insurance is not included but it is requested that all travellers have a suitable insurance policy providing adequate cover for the duration of their tour. It is the travellers’ responsibility to arrange their own travel insurance. It is advised that your insurance covers personal accident, death, medical expenses and emergency repatriation. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.
Refund
Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of that traveller(s).
Personal Details
You will be required to provide information such as full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements when making a reservation. On some more demanding trips, we also require you to complete and forward a Self-Assessment form which will be provided to you by your sales consultant.
Luggage Limits
Travelling light: Please limit your luggage to one medium-sized suitcase weighing no more than 23kg. This will be stored in the rear of the vehicle or trailer and will not be accessible during the day. Bring a soft bag or small daypack that can be easily stowed on the coach for your rain jacket, sunhat, camera and other items.
Room and Dietary Requirements
Special room and dietary requests will be accepted and passed on to the hotels and included meal suppliers but cannot be guaranteed. Where they can, suppliers will cater to intolerances but managing them is the responsibility of the traveller.
Children
These tours are not always suitable for children and on some brands children are not permitted. Please seek advice from our team of experts before booking.
Seat Rotation
For the enjoyment of all passengers, coach companies operate a daily seat rotation system in which all passengers must participate in. This is a condition of booking.
Documentation
The client(s) is/are responsible for the acquisition of passports and appropriate visas, where necessary. We recommend that such documents, as required by governments, are finalised at least six (6) weeks prior to the date of departure.
Optional Tours
Optional Tours are not operated by the coach tour supplier and do not operate these excursions. As such, no person employed or associated with the coach tour has any connection with the operators of these excursions. Accordingly, the coach tour company cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.
Smoking Laws
Government regulations forbid smoking in tourist coaches. Smoking is also not permitted in any licensed premises (bars, restaurants, cafes, casinos, etc.) throughout New Zealand. Smoking rooms at hotels will be subject to availability and may not be available in some destinations.
Force Majeure
Except where otherwise expressly stated in these additional booking conditions, or subject any law, we are not liable to you where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to force majeure. In these booking conditions, force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster (including but not limited to flooding, fire, earthquake, landslide, road closures), adverse weather conditions, government action including border closures, national emergency, epidemic, pandemic and all similar events outside our control. Should a tour be suspended for any reason out of our control, an Administration Fee may be charged to cover irrecoverable costs.
Health and Fitness
Payment of deposit by the traveller(s) to secure a Grand Pacific/AAT Kings/Inspiring Journeys tour or any other guided tour acts as a warranty that the traveller(s) is/are reasonably healthy and/or fit to participate in the tour and the traveller(s) indemnifies the Tour provider from all actions, claims and demands arising out of any want of health and fitness. The coach tour provider reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way. Travelling with a wheelchair is subject to availability at the time of booking as each tour has limited the capacity to cater for one wheelchair passengers, please discuss this with your booking agent on the reservation.
Safety
You must follow all coach crews instructions at all times to ensure tour safety. You acknowledge that any failure to do so may result in restricted access to areas on the tour or withdrawal from the tour (at the tour operators discretion). If you fail to comply with a decision made by a group leader, member of the coach crew, driver or guide or interfere with the well-being or mobility of the group, you may be directed to leave the trip immediately, with no right of refund.
Variation
Coach tour providers reserve the right to cancel or vary the content of their tours should the need arise. If an activity or accommodation is unavailable the coach tour provider will replace with something of the same standard or higher. If any alteration to the holiday outside the touring itinerary, is made by a traveller they shall be wholly at the expense of the traveller. In this circumstance, there would be no refund made for any unused portion of any itinerary.
Rooming allocations
Single Traveller. The nature of some tours does not permit for single supplements or triple share bookings.
Twin-Share Traveller (where available). If you are travelling alone and do not wish to pay the single supplement, a twin share room will be provided with a person of the same gender. Smoking and special room requests are not permitted on this basis. It is your duty to disclose any medical or other conditions that may prevent you from being a suitable rooming partner and you must accept that compatibility with your rooming partner cannot be guaranteed. We accept no responsibility for the suitability of the allocated rooming partner.
Group Coach Tours
Special terms and conditions may apply to group and speciality departure tours. A group tour is defined as a privately chartered tour with more than 12 passengers. These special terms and conditions supersede the conditions below and will be advised on each quote and itinerary. Please check or ask if you need clarification.
Cancellation policy - land only packages:
Cancellation any time prior to 45 days before tour commencement - loss of deposit plus any other prepaid items such as air tickets.
Cancellation 45 to 7 days before tour commencement - 50% of the total tour reservation.
Cancellation 6 days or less before tour commencement - 100% of the total tour reservation applies.
COVID-19 Disclaimer - GPT has compiled its content of all tour itineraries based on the knowledge that all accommodation and attraction suppliers will be fully operational by the tour commencement date. If for any reason the component of a tour is not available at the time of touring, a replacement or refund will be provided. Any refund amount will be based upon GPT's negotiated pricing and not retail pricing.
Border Closures - If a border closure is announced that suspends a tour a traveller will be able to move to a future travel date (of same tour type) free of charge or file can be placed in suspense until they can travel. Border closures are constituted as travellers being unable to travel due to governmental border closure relating to their state of origin or the tour is completely suspended by GPT due to border closures.
Illness - If a traveller cannot come due to FLU LIKE SYMPTOMS normal cancellation conditions will apply and travel insurance should cover any financial loss to them.
GPT Coach Captain and Tour Leader - The Coach Captain is responsible for driving and maintaining the coach and for providing commentary throughout the tour. The Tour Leader (or tour captain when tour leader is not allocated) is responsible for the traveller wellbeing and for coordinating all the accommodation and activities.
Please note that all Trafalgar Tours are operated in New Zealand by their sister company AAT Kings, both being part of The Travel Corporation All terms and conditions below, therefore, apply to both AAT Kings and Trafalgar Tours even if we refer in the copy to just AAT Kings.
Full and final payment
Full and final payment for the balance of your tour costs is payable 60 days prior to your AAT Kings, Trafalgar or Inspiring Journeys tour. This date will be clearly displayed on your itinerary and documentation. If we have not received the balance payment by this date we may be obliged to cancel itinerary components and will not be able to guarantee your tour. If this happens your booking will fall subject to the below cancellation policy.
We accept payment by Visa and MasterCard and use a secure automated service provided by Direct Payment Solutions and the Bank of New Zealand.
Cancellation Policy:
Cancellation any time prior to 61 days before tour commencement - loss of deposit plus any other prepaid items such as air tickets.
Cancellation 60 to 30 days before tour commencement - 50% of the total tour reservation.
Cancellation 29 to 2 days before tour commencement - 80% of the total tour reservation.
Cancellation 1 days or less before tour commencement - 100% of the total tour reservation applies.
Additional deposit information for tours is listed below and a variation of Cancellation Terms
Australian Highlights, Contrasts of Australia, , Highlights of Australia and New Zealand, Contrasts of Australia and New Zealand, Australia and New Zealand Panorama, , Inspiring Australia, , Contrasts of New Zealand, New Zealand Panorama, Long White Cloud, Southern Drift.
At the time of booking an additional deposit of NZD$350 per person is required.
Cancellation any time prior to 91 days before tour commencement - loss of deposit plus any other prepaid items such as air tickets.
Cancellation 90 to 30 days before tour commencement - 50% of the total tour reservation.
Cancellation 29 to 2 days before tour commencement - 80% of the total tour reservation.
Cancellation 1 day or less before tour commencement - 100% of the total tour reservation applies.
Alterations to travel plans – AAT Kings/Inspiring Journeys
AAT Kings/Inspiring Journeys providers reserve the right to cancel, re-schedule or make other adjustments to any guided holiday departure in any circumstances, including in accordance with operating requirements or circumstances beyond their control. If cancellation is made by AAT Kings/Inspiring Journeys any time prior to the departure date of the guided holiday, except when you failed to pay the final balance on time, AAT Kings/Inspiring Journeys will offer a comparable holiday if available or a future travel credit. AAT Kings/Inspiring Journeys will refund any difference in price if the alternative is of a lower price however, the guest will be responsible for additional costs if the alternative is priced higher. AAT Kings/Inspiring Journeys will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary or other aspect(s) of the holiday brought about due to force majeure or other circumstance beyond their control that prevents or interferes with any aspect of the tour, also including governmental and administrative actions. AAT Kings/Inspiring Journeys are not responsible for other travel arrangements affected due to our cancellations or changes and are not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.
Deposit
A deposit of AUD $400 is required for all Intrepid bookings, unless otherwise specified. Some tours may have a reduced deposit requirement of AUD $99. Please refer to the specific tour details for eligibility.
Full and final payment
Full and final payment for the balance of your tour costs is payable 60 days prior to your Intrepid tour. This date will be clearly displayed on your itinerary and documentation. If we have not received the balance payment by this date we may be obliged to cancel itinerary components and will not be able to guarantee your tour. If this happens your booking will fall subject to the below cancellation policy.
Cancellation Policy:
Cancellation any time prior to 56 days before tour commencement - loss of deposit plus any other prepaid items such as air tickets.
Cancellation 55 to 31 days before tour commencement - 30% of the total tour reservation.
Cancellation 30 to 15 days before tour commencement - 60% of the total tour reservation.
Cancellation 14 days or less before tour commencement - 100% of the total tour reservation plus any other prepaid items such as air tickets.
In the event that Intrepid has to cancel the tour - unless a force majeure incident is sighted - a full refund will be paid.
After departure itinerary changes
Intrepid reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note they are not responsible for any incidental expenses that may be incurred as a result of any change in itineraries including but not limited to visas, vaccinations or non-refundable or non-changeable flights.
Prices & Surcharges
Intrepids trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means their trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. They reserve the right to impose surcharges up to 28 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances, they will be responsible for any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.
Claims & complaints
If you have a complaint about your trip please inform your group leader or our local representative at the time so that they can attempt to rectify the matter. If you believe that your complaint has not been resolved through these means then any further complaint should be put in writing to us within 30 days of the end of the trip to feedback@nzft.co.nz.
Applicable law
The laws of Victoria, Australia govern bookings made with Intrepid. Nothing in these Booking Conditions, including this clause, affects your rights as a consumer to rely on any applicable local laws.
The discount amount specified herein is valid per person (pp).
This discount offer is applicable for bookings made between 3rd April 2024 - 30 April 2024.
This discount is subject to a minimum travel period of 7 days.
This discount cannot be redeemed for the purchase of travel insurance.
The discount is non-transferable and cannot be exchanged for cash or any other form of credit.
This offer is subject to availability at the time of booking.
All bookings made under this discount offer are subject to the terms and conditions of the tour operator or travel agency.
This discount cannot be combined with any other promotions, discounts, or offers unless explicitly stated otherwise.
Inside Australia Travel Pty trading as Inside Australia Travel reserves the right to verify the eligibility of participants and to refuse the application of the discount if the eligibility criteria are not met.
All bookings made under this discount offer are subject to the cancellation and refund policies of Inside Australia Travel Pty trading as Inside Australia Travel.
By availing of this discount offer, participants agree to abide by these terms and conditions in their entirety.
Offer does not apply to optional activities during Guided Coach Holidays.
This offer only applies to existing NZFT clients who have previously travelled with us within the last 12 months as of 3rd April 2023.
The discount amount specified herein is valid per person (pp).
This discount offer is applicable for bookings made between 12th April 2024 - 31 May 2024.
The discount applies to travel that begins on or before March 31st 2025.
This discount is subject to a minimum travel period of 7 days.
This discount cannot be redeemed for the purchase of travel insurance. The discount is non-transferable and cannot be exchanged for cash or any other form of credit.
This offer is subject to availability at the time of booking.
All bookings made under this discount offer are subject to the terms and conditions of the tour operator or travel agency.
This discount cannot be combined with any other promotions, discounts, or offers unless explicitly stated otherwise.
Inside Australia Travel Pty trading as Inside Australia Travel reserves the right to verify the eligibility of participants and to refuse the application of the discount if the eligibility criteria are not met.
All bookings made under this discount offer are subject to the cancellation and refund policies of Inside Australia Travel Pty trading as Inside Australia Travel.
By availing of this discount offer, participants agree to abide by these terms and conditions in their entirety.
Offer does not apply to Guided Coach Holidays and Train Journeys.
This offer only applies to existing Inside Australia Travel clients who have previously booked with us.