Tour title bar

12 Day Southern Circuit

12 days 11 nights
Christchurch to Christchurch
from NZD$3,124pp
Breadcrumb
Tour summary and feature with map

From Christchurch this tour takes you along the foothills of the Southern Alps to Mt. Cook National Park. It’s then onto Dunedin where you have a whole day to discover the unique wildlife of the Otago Peninsula. Continue south to Te Anau and Milford Sound for your Real Journeys Nature Cruise, then to the ‘Adventure Capital’ of Queenstown where you have time to enjoy the countless activities on offer here and explore the natural beauty of the region. On your return to Christchurch you journey up the West Coast, with the highlight being the Fox and Franz Josef Glaciers which you can experience during a heli-hike or scenic flight if you choose. You’ll return to Christchurch aboard the world famous Tranz Alpine Scenic Train.

Classic driving toursFamily touringWildlife & nature

This Tour Also Features

Tour full itinerary
Itinerary
12 Day Southern Circuit - Day 1
Private transfer Christchurch International Airport to your accommodation

On arrival, you will be met by a private driver and transferred to your Christchurch accommodation.

Welcome to Christchurch City

Christchurch New Zealand's garden city is steadily being transformed into a vibrant urban destination. Encompassing a large green belt, it is known for its wide tree lined avenues and lush gardens. A great way to explore the city or easy way to see the sights or ride the historic trams across town to the renowned botanic gardens and the unique cardboard Transitional Cathedral, that's right it is built of cardboard!

SUGGESTED ACTIVITY - Discover Christchurch Afternoon Tour

A half day sightseeing tour of Christchurch highlighting both the damage to the city inflicted by several large earthquakes in 2010 and 2011 and the rebuild which is currently in progress, together with the surviving beauty of the city and the historical landmarks. Experience the grand architecture, beautiful gardens and scenic viewpoints on a half-day city tour of Christchurch.
The tour commences in the central city of Christchurch and covers the area which was completely devastated by the Christchurch earthquakes in February 2011. The guide will explain both the history of the city and the effects of the earthquake. On leaving the inner city, the tour travels to Mona Vale a historic homestead and gardens. Then you will travel to the Sign of the Takahe, a historic building with a lookout providing spectacular views over the city, Canterbury Plains and to the Southern Alps. The tour then travels via the Port Hills and Lyttleton Harbour by way of the Sign of the Kiwi and Governors Bay to the Port of Lyttleton. The tour proceeds through the Lyttleton harbour tunnel to the seaside suburb of Sumner and cave rock before returning to the central city where the tour will conclude.

Your accommodation: Quest Cathedral Junction

Quest Cathedral Junction serviced apartment style hotel rooms offer guests a relaxed and comfortable Christchurch accommodation experience. Quest Cathedral Junction is located within the Christchurch CBD, only a short walk to Cathedral Square, New Regent Street Entertainment Precinct, Isaac Royal Theatre, Botanic Gardens.

Return to Top

12 Day Southern Circuit - Day 2
Collect your rental car

Our rental car range includes the latest vehicles from the top suppliers. We have a fantastic range, from economy hatchbacks to prestige sedans and SUVs. Insurance can often be included with a small excess or deductible.

Christchurch to Aoraki Mt Cook National Park

Today you'll drive through the heart of the South Island, crossing the vast Canterbury plains. Catch your breath in Geraldine before continuing through Fairlie. Ascending Burkes pass you'll come to the picturesque lakeside town of Tekapo.
Follow the road and take in the view of Aoraki Mt Cook (New Zealand's tallest mountain) from the shores of Lake Pukaki, known for its glacier fed turquoise blue colour. Continue along the lake to your final destination Mt Cook Village.
Please note: There are no food shops at Mt Cook, and dinner options are limited to one restaurant. If you wish to self-cater, you must stock up before arriving in Mt Cook, or make dinner reservations in advance.

SUGGESTED ACTIVITY - Glacier Explorers Mt. Cook

Experience 500 year old icebergs up-close on the Mt Cook terminal lake. The Glacier Explorers tour is the only one of its kind in New Zealand and one of only three in the world! Very few glaciers terminate into lakes and even fewer of them are accessible. See towering ice cliffs and floating icebergs from the safety of a specially designed boat. These boats provide a safe way to view unseen and inaccessible areas of New Zealand's largest glacier The Tasman.

SUGGESTED ACTIVITY - Big Sky Stargazing

Mt Cook is far from the city lights and therefore has some of the darkest skies in New Zealand, perfect for viewing the night sky! Their fully trained guides are delighted to show you the beautiful southern night sky using the naked eye, state of the art astronomy telescopes and binoculars at the outdoor viewing platform. If the weather is not favourable then there will be an indoor alternative featuring New Zealand’s first full dome digital Planetarium, a high-definition video images on a suspended 9m wide x 4.5m high full dome. Unleash your imagination as you discover the night sky including the Southern Cross, seasonal ecliptic objects, planets, star clusters, moons, distant galaxies and even our very own galaxy, the spectacular Milky Way!

Your accommodation: Mt Cook Motel

Mt Cook Motel is located in the centre of Mt. Cook village. The self-contained units are spacious and all are surrounded by alpine mountain views.

Driving distance and time (approximate) for this leg: 350 kms / 217 miles : 4.1 hours

Return to Top

12 Day Southern Circuit - Day 3
Aoraki Mt Cook National Park to Dunedin

Today you'll leave Aoraki Mt Cook National Park and travel past Twizel, one of the locations for the Lord of the Rings films. Go through Omarama, the gliding capital of New Zealand, be sure to stop at The Wrinkly Ram, a quirky local cafe and souvenir store. Driving through the Waitaki Valley follow the hydro power generating system towards the east coast. Stretch your legs in Oamaru, known for its white stone buildings constructed with the local Oamaru Stone. If you were a little late off the mark this morning you may get the chance to see the blue penguins come ashore at dusk.
Continue south down the coast to Moeraki, and take a detour towards the beach to see the Moeraki Boulders, a unique geological feature well worth a look. As you arrive in Dunedin, take in the city’s Edwardian and Scottish heritage reflected in the buildings around the city centre The Octagon.

Your accommodation: Motel on York

Motel on York is located in the heart of Dunedin city. The property offers superior accommodation only 300 metres away from cafes and restaurants.

Driving distance and time (approximate) for this leg: 318 kms / 197 miles : 3.7 hours

Return to Top

12 Day Southern Circuit - Day 4
Explore Dunedin and the Otago Peninsula

Known as the Edinburgh of the South, Dunedin City has a heavy Scottish influence. Surrounded by rugged coastal plains and windswept beaches it’s home to an eclectic mix of historical and modern architecture as well as industrial technology. Renowned for its Flemish Baroque-inspired ‘gingerbread house’ Railway Station, this university town is bustling with life. Head to the Saturday farmers market held in the aforementioned railway grounds for a taste of organic produce, handmade crepes and local honey. Explore the many cafes and wine bars in The Octagon, then continue on a self-guided walking tour of the internationally acclaimed Street Art dotted around the city. Drive to the coast and watch the freighters passing in the distance while you sunbathe, or hire a mountain bike and test your legs on one of the many trails available in the area. For a more immersive historical experience, follow the coast to New Zealand's only castle, Larnach Castle. On your way back be sure to head to the Otago Peninsula to see the largest mainland Albatross colony in the world.

SUGGESTED ACTIVITY - Monarch Wildlife Cruise from Wellers Rock

An unforgettable experience viewing rare and fascinating wildlife. Board the Monarch Boat and take in the fascinating sight of the Northern Royal Albatross as it comes into nest on the spectacular cliffs of Taiaroa, Otago Peninsula. You'll also see eight other species of birds including sooty shearwaters and petrels as well as sea lions and fur seals and if you're lucky dolphins and whales.

SUGGESTED ACTIVITY - Penguin Tour with The Opera

Learn about the endangered Yellow Eyed Penguin when you visit The Opera - Otago Peninsula Eco Restoration Alliance, a private conservation reserve dedicated to ensuring the survival of this unique species. The project is entirely funded by guided tours which allow the conservation team to engage in habitat restoration, predator control, a research program, and an on-site rehabilitation facility.
On your tour, you will learn about the issues the Yellow Eyed Penguin faces, their life cycle, and how the project is carried out. Your experience will begin in a theatre before moving to the rehabilitation center where penguins may be seen up close. You'll take a short bus trip over to the reserve and be led on foot approx 2km by your guide through a system of covered trenches to view hides that allow access to the living and breeding habitat of this very shy bird without disturbing them. There is also an opportunity to meet other animals that reside in the reserve including fur seals, sea lions, and several species of shore and land birds.

Your accommodation: Motel on York

Motel on York is located in the heart of Dunedin city. The property offers superior accommodation only 300 metres away from cafes and restaurants.

Return to Top

12 Day Southern Circuit - Day 5
Dunedin to Te Anau

The drive to Te Anau takes you through classic Southland farming scenery. Head off-the-beaten-track today and follow the coastline instead of the inland route. Go through The Catlins area and be sure to take a detour to Kaka Point to view its majestic cliffs and pounding surf. Continue through Invercargill to Riverton and Colac Bay, and then head north to Manapouri. From here you can embark on a day or overnight cruise to the remote Doubtful Sound, renowned for its natural beauty. Just a short way further will bring you to your lakeside destination of Te Anau, gateway to Fiordland National Park and Milford Sound.

SUGGESTED ACTIVITY - Te Anau Glowworm Caves with RealNZ

Begin your Te Anau Glowworm experience with a scenic cruise across Lake Te Anau on board the luxury catamaran, Luminosa, to the western side of the lake. On arrival, you'll enter the caves through Cavern House, where informative displays detail the history of this 12,000 year old underground network.
You'll then explore by limestone pathway while your guide points out hidden whirlpools, sculpted rock formations and a rushing underground waterfall. See a magical display of thousands of glowworms as you glide through the darkness in a small boat.

Your accommodation: Lakefront Lodge

Stylish self contained motel units less than one minute walk from Te Anau Lakefront. Close to shops, cafes and restaurants.

Driving distance and time (approximate) for this leg: 396 kms / 246 miles : 5.0 hours

Return to Top

12 Day Southern Circuit - Day 6
Te Anau to Milford Sound and return to Te Anau

The road to Milford Sound offers some of the most beautiful and iconic scenery in the country. From crystal clear lakes and towering mountains to lush glacier formed meadows, this area is dramatic and unyielding. Stretch your legs on the Chasm Walk, a short stroll through native beech forest to see several powerful waterfalls. Continue on through the Homer Tunnel, an engineering marvel at 1219 metres long. Arriving into the village of Milford,you will be greeted with an amazing view of Mitre Peak. A day cruise into the heart of the sound is not to be missed. You’ll learn about how this magnificent area was formed and experience the wonder of the falls that line the Fiord before back-tracking the way you came.
Please note: Make sure to allow 2.5hrs to Milford Sound, this takes into account the current road works on the Milford Road.

Milford Sound Cruise with RealNZ

Get up close and personal with Milford Sound on a leisurely cruise of this spectacular fiord. From thundering waterfalls to sky-high mountains to lush rainforests, Milford has it all. Experience the spray of a waterfall as you cruise close to sheer rock faces. Informative, participative and relaxed, this is the perfect way to experience Milford Sound to the fullest.

SUGGESTED ACTIVITY - Milford Premium Cruise with RealNZ

Get up close and personal with Milford Sound on a leisurely cruise of this spectacular fiord abroad the M.V Sinbad, an exclusive vessel for a premium experience. From thundering waterfalls to sky-high mountains to lush rainforests, Milford has it all. Experience the spray of a waterfall as you cruise close to sheer rock faces. With a glass of bubbles on arrival and canapes provided throughout the journey, this is the perfect way to explore Milford Sound. At a capped capacity of 40 people and a roaming nature guide providing informative commentary throughout the extended cruise, this experience allows guests to enjoy the Fiord at a relaxing pace.

Your accommodation: Lakefront Lodge

Stylish self contained motel units less than one minute walk from Te Anau Lakefront. Close to shops, cafes and restaurants.
Meals included: Lunch

Driving distance and time (approximate) for this leg: 233 kms / 145 miles : 3.6 hours

Return to Top

12 Day Southern Circuit - Day 7
Te Anau to Queenstown

Your drive today takes you from Te Anau to Queenstown through vast alpine tussocklands. Pass Mossburn, the deer capital of the nation then continue on through the southland countryside where the road begins to hug the lake edge. Marvel at the Remarkables mountain range as you begin the final leg of your journey to the adventure capital of New Zealand.

Your accommodation: Scenic Suites Queenstown

Scenic Suites Queenstown offers guests exquisite style, comfort and spectacular views over Lake Wakatipu and the Southern Alps. The hotel prides itself on its four star hospitality that will make your stay in Queenstown even more memorable.

Driving distance and time (approximate) for this leg: 164 kms / 102 miles : 1.9 hours

Return to Top

12 Day Southern Circuit - Day 8
Explore Queenstown

Well-known as New Zealand's ‘adventure capital’, Queenstown is home to a range of adventures, from the world's first and most famous bungy jumps to jet boat thrills, white-water rafting, and skydiving. However, Queenstown offers far more than a fast-paced, action-packed holiday. Settled on the shores of beautiful Lake Wakatipu beneath a soaring panorama of the Remarkables Mountain Range, this alpine town is surrounded by a plethora of historic, gastronomic, and scenic wonders. Take a stroll through the beautiful lakefront parks and gardens, browse through market stalls on weekends, dine in wonderful al-fresco restaurants, or ride on the 100-year-old historic Steamship - TSS Earnslaw to Walter Peak Station. Take the Queenstown Gondola up to Bob's Peak and soak up the panoramic views of the magnificent lake and mountain ranges. And after all of that, if you do want the adrenaline rush, Queenstown is known for taking your pick from the Shotover Jet, Canyon Swing, Zipline, Luge, or Heli-ski.

SUGGESTED ACTIVITY - Shotover Jet Canyon Jet Boat Ride

Shotover Jet is the only company permitted to operate in the Shotover River Canyons. It's a thrilling ride! Skim past rocky outcrops at close range in your Shotover Jet 'Big Red', as you twist and turn through the narrow canyons at breathtaking speeds. And a major highlight - hold tight for the world-famous Shotover Jet full 360-degree spins!

SUGGESTED ACTIVITY - TSS Earnslaw cruise to Walter Peak including gourmet BBQ dinner and a farm tour

Enjoy a scenic cruise from central Queenstown to Walter Peak High Country Farm on board the historic steamship, TSS Earnslaw. On disembarking, you'll be welcomed and escorted through the beautiful lakeside gardens to the Colonel's Homestead for dinner. Here, you’ll enjoy a Gourmet BBQ dinner which your chef will prepare as you watch. Choose from the  seasonal menu which includes an expansive array of New Zealand meats and produce, followed by a delicious array of desserts, New Zealand cheeses and freshly brewed tea & coffee. After dinner, an entertaining and informative demonstration offers you a glimpse of life in the high country. On the magical night-time cruise home, you can enjoy the camaraderie of a singalong with the ship’s pianist or breathe in the fresh night air on the moonlit decks as you watch the lights of Queenstown draw nearer.

Your accommodation: Scenic Suites Queenstown

Scenic Suites Queenstown offers guests exquisite style, comfort and spectacular views over Lake Wakatipu and the Southern Alps. The hotel prides itself on its four star hospitality that will make your stay in Queenstown even more memorable.

Return to Top

12 Day Southern Circuit - Day 9
Queenstown to Franz Josef Glacier via Wanaka

From Queenstown you'll cross the Crown Range, the highest sealed road in New Zealand to arrive in the Alpine town of Wanaka, gateway to Mt Aspiring National Park. Skirting the shores of both Lake Wanaka and Hawea, you will enter the small town of Makarora. Stop at Blue Pools for a 1-hour return walk through the native beech forest to a glacier-fed swimming hole. Continue on through the remote seaside settlement of Haast before heading up the wild West Coast highway you pass through ancient temperate rainforests while getting sneak peeks of the wild coast beaches occasionally. Paringa Salmon Farm is worth a stop to stretch your legs, feed the fish, and stop for lunch and refreshments. Keep heading North and be sure to enjoy the view of the ever-changing towering snowcapped Southern Alps Mountain Range. Fox Glacier welcomes you first, then comes your destination for the night Franz Josef township.

Your accommodation: Punga Grove Motel & Suites

Punga Grove is right in the heart of Franz Josef Glacier village and offers affordable and stylish accommodation in a beautiful rainforest setting.

Driving distance and time (approximate) for this leg: 350 kms / 217 miles : 4.6 hours

Return to Top

12 Day Southern Circuit - Day 10
Explore Franz Josef

Franz Josef is a small but lively town in the heart of the West Coast, known for its 12 km long glacier. Surrounded by lush rainforest-clad mountains the township has a vibrant and bustling atmosphere. To see the ice from a viewpoint you can walk along the valley floor to the viewpoint below the terminal face. However, to go on the glacier itself you must take a licensed helicopter tour.

SUGGESTED ACTIVITY - Twin Glacier Scenic Helicopter Flight with The Helicopter Line

Take a spectacular scenic flight over two of New Zealand's most famous glaciers. Land at the head of one and view the incredible sight of this frozen river as it winds its way through ancient carved valleys. Should weather not be suitable to take this flight you are able to transfer your booking onto a similar tour on any of the Helicopter Line's operations in Queenstown or Mt Cook.

Your accommodation: Punga Grove Motel & Suites

Punga Grove is right in the heart of Franz Josef Glacier village and offers affordable and stylish accommodation in a beautiful rainforest setting.

Return to Top

12 Day Southern Circuit - Day 11
Franz Josef to Greymouth Train Station

Today head north along the mighty West Coast highway you pass through ancient temperate rainforests while getting sneak peeks of the wild coast beach occasionally. Whataroa is the next town where you can see one of the world's rarest birds, the New Zealand white heron or Kotuku nest at the Waitangi Roto Nature Reserve, and guided tours from October to March will take you there. 
Ross is the site of an old gold mining town and some of the old buildings and workings remain. In fact, Ross is still home to one of the few working gold mines left in New Zealand and the local information center offers you the chance to pan for gold.
Hokitika is a great place to explore craft and gift stores and head to the coast and take in the endless sea views. The Jade or Greenstone on offer in Hokitika is probably some of the best you will see in the country. The Hokitika Gorge is located 45 minutes inland and offers turquoise waters flowing through a narrow gorge. A great short walk will deliver you to this piece of paradise.
Continue on to Greymouth, the largest town on the West Coast and the starting point for the next leg of your journey the TranzAlpine Scenic Train. Drop your rental car at the Greymouth Train Station depot located at the train station building before boarding your train to Christchurch.

TranzAlpine Scenic Train: Greymouth to Christchurch

Considered one of the world's greatest train journeys, the TranzAlpine scenic train travels both ways from one coast of New Zealand to the other. From your carriage you'll see the vast windswept Canterbury Plains, spectacular gorges, river valleys and native beech rainforest. A highlight for many is the crossing of the Southern Alps, passing through Arthur's Pass National Park, before descending to the Canterbury Plains and arriving in Christchurch.

Shared Transfer from the Railway Station to a City Hotel with Christchurch Touring

On arrival at the Christchurch railway station, you will be met by a driver and transferred to your Christchurch accommodation.

SUGGESTED ACTIVITY - TranzAlpine Scenic Plus Addon - KiwiRail

Feel like luxurious service, exclusive meals, inclusive drinks and priority check in and boarding? The Scenic Plus add-on option is for you. Enjoy personal service with panoramic windows, spacious carriages and comfortable seating. The exclusive open-air viewing carriage is available if you feel like capturing the ultimate photo or simply wish to experience the great outdoors whilst travelling through the Southern Alps. Your food is prepared exclusively in a kitchen carriage, with paired drinks and a paddock to plate regionally inspired food menu all your senses will be fully engaged on this journey.

Your accommodation: Quest Cathedral Junction

Quest Cathedral Junction serviced apartment style hotel rooms offer guests a relaxed and comfortable Christchurch accommodation experience. Quest Cathedral Junction is located within the Christchurch CBD, only a short walk to Cathedral Square, New Regent Street Entertainment Precinct, Isaac Royal Theatre, Botanic Gardens.

Driving distance and time (approximate) for this leg: 170 kms / 106 miles : 2.1 hours

Return to Top

12 Day Southern Circuit - Day 12
Private transfer accommodation to Christchurch Airport

A private transfer will collect you from your accommodation and transfer you to Christchurch Airport in time for your departing flight.

Return to Top

Tour quick quote rework

Get an Instant Quote or Book this Tour

12 Day Southern Circuit

Step 1:
Step 2: Select preferred car type or size
No pricing loaded - please make sure you have selected a car type or contact us
Step 3: Select number of passengers and room configuration

Enter phone number to get a call from a travel planning expert within 24 hours

Enter email address to receive your instant quote

Tick this box if you do not wish to receive emails about special offers
No pricing loaded - please choose another date or contact us

Your quote for this tour:

Start date:
End date:
Guests:
Rooms:
Car type:

Total cost for ALL guests on this tour package is:

NZD$0

or
This quote is based on vehicles to accommodate your party in the vehicle type. We suggest changing the car type or contacting us for the best options.
The package cost above excludes rental vehicle hire as you are requesting a price for a vehicle outside of our designated season. Please reach out direct for rental vehicle rates.

NOTE: Quotes are subject to the availability of specific accommodations and other inclusions. Our touring experts will be in touch with you regarding this. Costs quoted in currencies other than Australian dollars (AUD$) are based on today's exchange rate and are subject to change. Terms and Conditions apply

Remember - we can create this itinerary with any style of accommodation or customise it to suit your interests and timeframe. Just contact us below!

Contact form
Enquire about this tour
Subscribe to our Regular Newsletter for Inspiring Holiday Ideas

Privacy Policy

Static content

Pure Journeys - Privacy Policy

Last review: 28 March 2024

1. About this Privacy Policy

1.1 This is the Privacy Policy for Inside Australia Travel Pty Ltd ABN 34 661 344 690 (IAT Inside Australia Travel, us, we, our). This Privacy Policy sets out Inside Australia Travel’s obligations in line with the Australian

Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council) - as it applies to persons in the

European Union who interact with us. A reference to ‘Personal Information’ in this policy is a reference to both ‘Personal Information’ as defined in the Privacy Act and to ‘Personal Data’ for the purposes of the GDPR (if it applies to you).

1.2 This Privacy Policy does not deal with IAT’s obligations under the Privacy Act 2020 (New Zealand), which are dealt with by New Zealand Fine Touring Ltd https://nzft.co.nz

1.3 This Privacy Policy sets out the different types of Personal Information we collect, why we collect it and what you can do if you would like to remove yourself from our mailing list, correct any details we may hold about you, or exercise other rights you have.

1.4 We will update this Privacy Policy from time to time at our discretion, and we will notify you of updates. You can visit our website to see the latest copy of the Privacy Policy.

1.5 By using our site or acquiring goods or services from us, you consent to us applying this Privacy Policy and to our website Terms of Use, if any.

2. What Personal Information Do We Collect?

2.1 We collect the following Personal Information: 

(a) personal identification information including: name, email, address, telephone numbers, dates of birth, itineraries; and

(b) information you supply in emails, requests for services, information we must pass on to third party suppliers.

3. How Do We Collect and Store Your Personal Information?

3.1 We collect Personal Information in a number of ways, including:

(a) information submitted through our website;

(b) in some cases, through web analytics;

(c) being provided it by third parties who you deal with; and

(d) through communications with you, including emails, and voice calls.

3.2 We hold Personal Information:

(a) in systems that we use in connection with our business, some of which may be owned and operated by our suppliers; and

(b) in our hard copy files; and

(c) in the databases associated with our website.

3.3 Provided that it is lawful and practical, we will give you the option of not identifying yourself, using a pseudonym, or not providing Personal Information when you enter into a transaction or deal with us. However, if you elect not to provide us with Personal Information then it is unlikely we are able to provide you with the information, products, services or support that you may want.

3.4 We may receive other unsolicited Personal Information in the course of our business.  We will deal with this unsolicited Personal Information in accordance with this policy.

3.5 We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained.  The criteria used to determine our retention periods include:

(a) the length of time we have an ongoing relationship with you and provide services to you;

(b) legal obligations we may have to keep (or destroy) your data; or

(c) legal advice we receive (such as in regard to litigation, regulatory investigations or applicable statutes of limitation).

4. What Do We Use Your Personal Information For?

4.1 We collect, hold, use and disclose Personal Information for the following purposes:

(a) supplying you with goods and services;

(b) arranging for third parties to provide you with goods and services;

(c) improving the website experience of our visitors; and

(d) analysing goods and services that our customers purchase so that we can better understand what future customers want in the future.

4.2 We also use Personal Information for our own internal business purposes including:

(a) data analysis to improve our products and services;

(b) auditing our internal processes to ensure they function as intended and that we comply with regulatory requirements;

(c) fraud and security monitoring;

(d) developing new products and services;

(e) identifying usage trends so we can understand which of our services are of most interest to our customers;

(f) determining the effectiveness of marketing campaigns so that we can adapt to the needs and interests of our customers; and

(g) operating and expanding our business activities such as understanding which of our services are of most interest to our customers, so we can focus on our customers’ needs.

5. Do we share your information?

5.1 We may send Personal Information outside Australia in the following circumstances:

(a) where our website, or any hosting service we use to support our managed services, software or software as a service, is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are located overseas. We have no control over where these third party providers host the website and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed;

(b) where a third party application is being used in connection with our interactions with you, e.g. when we use email, help desk or VoIP providers, the third party providers of the relevant application may have their applications hosted overseas. We have no control over where these third party providers host their applications and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed; or

(c) where we must do so to give you the benefits of what you have paid for.
When we send Personal Information outside Australia for processing we will enter into formal contracts with those processors, which will contain privacy terms and conditions that allow us to meet our privacy obligations to you.

6. Use of Social Media

Our website includes links to social media, including blogs, Twitter feeds, Facebook, Instagram, and similar services.  The nature of social media is that these applications actively enable exchange and disclosure of any information, whether personal or otherwise, that is included within those applications. All information, including Personal Information that you enter in those applications may be used, stored, handled and disclosed in any way that is consistent with the privacy policies of the relevant applications, if any. We have no control over those interactions.

7. Cookies

7.1 Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

7.2 We use cookies to operate and improve your experience on our site, including:

(a) allowing you to sign in faster, and keeping you signed in; and

(b) to track how the site is used.

7.3 If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you and you may not be able to purchase goods from us. 

8. Your Rights Regarding Your Personal Information

8.1 You have the right to access your Personal Information that we hold, and request that it be rectified or erased. If you want to access your Personal Information we hold or you believe any of your Personal. Information that is held by us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for us to continue to hold it, you can contact us, and we will either provide you with access to the Personal Information (in so far as we are required to do so by law,) or we will correct it, as applicable, within a reasonable period. We may make a reasonable charge for giving you access to your Personal Information, but we will not charge for you making the request, correcting Personal Information or making a statement as to why we are not correcting your Personal Information.

8.2 In certain circumstances if you raise a complaint on how we have handled your Personal Information, you may also request that we ‘restrict processing’ meaning that the data will be preserved from further processing ‘as evidence’ either while we investigate your complaint or to support your complaint to the Australian Information Commissioner.

8.3 Where you have provided your personal data directly to us that is processed by automated means and is done so solely on the basis of your consent, then you will have the right to obtain your personal data in an electronic format for your own purposes across different services.

8.4 You have the right to object any aspect of our processing of your personal data under certain circumstances under the GDPR. ‘Processing’ is the term under that law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.

8.5 You may unsubscribe from our direct marketing at any time. We will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the ‘unsubscribe’ link within each email.

9. Complaints

9.1 If you wish to complain about a breach of any Australian Privacy Principle that binds us, a registered privacy code that binds us, the GDPR or this Privacy Policy, then you should contact us using the information in the Contact Us section of this Privacy Policy.

9.2 We will use our best efforts to respond to any complaint within 5 business days of the date of receipt.  We will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint you may contact the Australian Information Commissioner, whose contact details can be found at http://www.oaic.gov.au/. 

10. Mobile APP location permissions

If you use our APP please be aware of the following. The APP collects location data to display real-time risk alerts and personalised assistance notification features, even when the APP is closed and not in use. This option can be changed in the settings on your own device.

11. Contacting Us

11.1 If you have any questions regarding this privacy policy or your information, we invite you to contact the privacy officer by :

(a) email at the following email address privacy@nzft.co.nz

(b) writing to: Privacy officer, 73 Brownston Street, Wanaka, Otago 9305, NEW ZEALAND.

Tour recommendation
Other tours you might like
11 days Map
11 Day Southern Circle
View Tour
 
10 days Map
Southern Explorer
View Tour
 
10 days Map
10 Day Top of the South
View Tour
 
Can we help?
Call us on +64 3 443 0812

Our friendly support team is just a phone call away.