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14 Day Essential North Island

14 days 13 nights
Auckland to Wellington
from NZD$7,415pp
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Take 14 days to explore the North Island. This itinerary covers the premier locations at a pace you will enjoy. Time to relax with the 'must see' activities taken care of. Stay in a superb selection of 5 star hotels, luxury and boutique lodges.

Classic driving toursFamily touringFood & wineLuxury touringMaori cultureThe Hobbit & LOTRWildlife & nature
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Itinerary
14 Day Essential North Island - Day 1
Private Transfer Auckland Airport to Auckland Accommodation

You will be met at the Auckland airport by the driver and transferred to your Auckland accommodation.

Welcome to Auckland

Auckland, New Zealand's self-proclaimed "City of Sails" is the country's largest metro area. Resting between the Pacific Ocean and the Tasman Sea, this urban paradise has something for everyone. Surrounded by native bush, rainforests, and an abundance of beaches, Auckland is a playground for both the city savvy and those with an eye for adventure. Explore the central museums and galleries on foot, or get out onto the water to experience the best views of the city.

SUGGESTED ACTIVITY - Wētā Workshop Unleashed

Explore worlds of horror, sci-fi and fantasy in the making. An exciting, realistic, and authentic experience, with three fully developed and original film concepts: A nail-biting horror Fauna, a fantasy epic Age of the Ever-Clan, and the mind-bending sci-fi Origins.
A 90-minute guided experience through fully themed environments, including immersive horror, fantasy, and sci-fi story worlds. Be immersed by a specially-created unique sweeping cinematic soundtrack, animatronic creatures, physical and digital interactives, hyper-realistic sculpted giants and characters, a horror house experience, and much more.

SUGGESTED ACTIVITY - All Blacks Experience

See what it takes to make, shape and be an All Black. Experience first-hand the excitement and emotion of game day. Discover the stories behind some of world rugby’s most famous players, moments and matches.
This guided experience introduces you to the game of rugby before being lead through state-of-the-art displays combining sound, images, interactive technology and hands-on activities. Discover New Zealand’s deep passion for our national sport, experience the full force of the All Blacks haka, tackle interactive zones where you can try out your kicking, catching, line-out and accuracy skills against legendary All Blacks.

Your accommodation: Fable Auckland

Located right on Queen Street the Fable Auckland is boutique and stylish property with an ideal location to enjoy and explore the vibrant heart of the 'City of Sails'.

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14 Day Essential North Island - Day 2
Coast and Rainforest Full Day Tour with Bush and Beach (includes lunch)

Your full day excursion takes you first to the Arataki Visitor Centre, gateway to the Waitakere Ranges and a short drive from Auckland Central. Enjoy panoramic views extending from the Tasman Sea to the Pacific Ocean as you absorb the area's history and admire the magnificent traditional Maori carvings. Walk the regenerating rainforest where your experienced guide will detail local flora and fauna. Take in the giant tree ferns, and bubbling streams before venturing onto a wild west coast beach. Enjoy a picnic lunch before your eco-tour ends in an area of untamed original rainforest. Here, mature 200-300 year old kauri trees have developed separately from the rest of the world for millions of years and this part of the rainforest is particularly rich in bird life due to a successful programme to eradicate pests.

Your accommodation: Fable Auckland

Located right on Queen Street the Fable Auckland is boutique and stylish property with an ideal location to enjoy and explore the vibrant heart of the 'City of Sails'.
Meals included: Breakfast, Lunch

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14 Day Essential North Island - Day 3
Collect your rental car

Our rental car range includes the latest vehicles from the top suppliers. We have a fantastic range, from economy hatchbacks to prestige sedans and SUVs. Insurance can often be included with a small excess or deductible.

Auckland to Waipoua Forest

The drive north to Waipoua Forest and the Kauri Coast takes you along the remote West Coast of the North Island and around one of the world's largest natural harbours, the Kaipara Harbour. The region was worked by immigrant Dalmatians who toiled to make a living from the gum fields. A visit to the Kauri Museum at Matakohe tells the story of their hardships and pioneering spirit and of the remarkable impact this tree had on the region and the wider world and is a must do. You'll have plenty of opportunity to stop along this spectacular route, so be sure to leave time for sightseeing.

Twilight Waipoua Encounter

Experience the Waipoua Forest at night on this spectacular 4 hour tour. Learn about the rich birdlife and fauna that inhabit the forest, including the carnivorous kauri snail. You'll also get to experience the deep spiritual respect the Maori people have for this place. Your Maori guide will brief you on the protocols for your visit and you once formal greetings have been made you will be allowed to meet the giant Tane Mahuta, or Lord of the Forest - the oldest Kauri tree in the world.

Your accommodation: Waipoua Lodge

Waipoua Lodge is nestled on a ridge overlooking the mighty Waipoua Forest. Experience authentic New Zealand luxury hospitality in a breathtaking ancient and natural environment. Please contact the property a day or two before your arrival to discuss menu preferences.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 221 kms / 137 miles : 2.7 hours

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14 Day Essential North Island - Day 4
Waipoua to Russell, Bay of Islands

From Waipoua Forest continue north to the Hokianga Harbour and the historic townships of Omapere and Opononi. A short detour to Rawene (signposted) is worthwhile to view the wooden buildings on the harbour. Crossing from the West Coast to the East you soon arrive to the subtropical Bay of Islands. Kerikeri, famous for its crafts and fruit orchards is the largest township in the region and is also home to some fine historic buildings. Paihia sitting on the western side of the harbour is a busy little tourist town while Russell on the eastern side offers a more tranquil escape.

Your accommodation: Arcadia Lodge, Russell

Arcadia Lodge is a Russell landmark, a turn of the century home and luxury bed and breakfast overlooking Russell's tranquil Matauwhi Bay.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 135 kms / 84 miles : 2.2 hours

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14 Day Essential North Island - Day 5
Hole in the Rock Cruise with Fullers GreatSights

Board your cruise and take in the stunning views as you glide out through the islands and along the Rakaumangamanga Peninsula to Cape Brett, where a historic lighthouse keeps watch over and Piercy Island/Motukōkako, or as it is popularly known as the Hole in the Rock. According to Māori legend, local warriors used to paddle through the Hole in the Rock in their canoes before departing for battle. Drops of water from the cave roof above were a good omen. If conditions permit, your skipper will expertly guide the ship through the narrow space. Keep an eye out for common and bottlenose dolphins, whales and other marine life during your cruise, and have your camera ready as you get up close to the action. The purpose-built catamaran is licensed by DOC (the Department of Conservation) for dolphin viewing and the crew have years of experience locating dolphins in these waters. Dolphin Seeker has indoor and outdoor seating available, and the largest outdoor viewing decks in the Bay of Islands.

Explore the Bay of Islands

Made up of over 140 subtropical atolls, New Zealand's Bay of Islands is commonly known as the ‘winterless north.’ Renowned for its untouched beaches, abundant marine life and idyllic climate this tropical paradise is the perfect place to relax and unwind. Spend some time on a remote stretch of beach, or cool off during a ‘swim with dolphins’ ocean safari. If diving is your thing, take the morning to descend the Rainbow Warrior - The Greenpeace flagship sunk by French saboteurs in 1985. Wander around Russell, a whaling port founded in 1843. Learn about our culture in historic Waitangi, the site where The Treaty of Waitangi was signed in 1840 between the Maori and European settlers dictating the terms by which New Zealand would become a British colony. Before you leave take a travel day to Cape Reinga the very top of the North Island.

SUGGESTED ACTIVITY - Waitangi Treaty Grounds Guided Tour and Cultural Performance

Waitangi is one of New Zealand's most historic sites where the Treaty of Waitangi was signed in 1840 between the local Maori and the British Government. This two day pass allows you access to the Treaty of Waitangi Grounds and includes admission to the Te Kōngahu Museum and Te Rau Aroha Museum and a Maori Cultural performance. During your guided tour, you'll learn about the history of the treaty and discover the stories and events that shaped New Zealand. The cultural performance inside the carved meeting house includes waiata (singing), poi, a display of Maori weaponry and the haka - a war dance New Zealand is well known for.

Your accommodation: Arcadia Lodge, Russell

Arcadia Lodge is a Russell landmark, a turn of the century home and luxury bed and breakfast overlooking Russell's tranquil Matauwhi Bay.
Meals included: Breakfast

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14 Day Essential North Island - Day 6
Paihia to Auckland direct

Today leave the Bay of Islands behind as you head south towards Auckland, City of Sails. You'll go through Kawakawa, famous for its unique Hundertwasser toilets, before passing the port-side town of Whangarei. Continue on through Warkworth and take a side trip to Matakana, renowned for its beaches and boutique vineyards. As you near the outskirts of Auckland, stop for a breather in Puhoi, New Zealand's only Bohemian settlement, before passing through the North Shore and into the heart of Auckland City.

Your accommodation: Fable Auckland

Located right on Queen Street the Fable Auckland is boutique and stylish property with an ideal location to enjoy and explore the vibrant heart of the 'City of Sails'.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 220 kms / 137 miles : 2.8 hours

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14 Day Essential North Island - Day 7
Auckland to Waitomo

The drive south from Auckland takes you into the rolling farmland and rich dairy pastures of the Waikato, before arriving in the limestone hills of the Waitomo countryside, which is home to a huge underground network of caves.

Footwhistle Glowworm Cave Tour

Your tour begins as you are picked at the Waitomo iSite and enjoy a scenic shuttle to Caveworld's family owned cave, while your guide provides commentary bringing the rich history of Waitomo to life. Here you will take a short walk through the breathtaking New Zealand bush, keeping an eye out for the native birdlife. Heading down to the entrance of the cave you will discover the beauty of the glowworms, learn about the formation of Footwhistle Cave - known to local Maori as Te Anaroa Cave. You are encouraged to bring along your cameras a tripods to freeze the beautiful twinkling lights in time, with dim solar-powered lights through the cave that allow you to appreciate the magnificent displays and get the perfect shot. Complete your intimate tour with a Kawakawa tea as you relax in a ponga hut nestled into the native surrounds.

Your accommodation: Kamahi Cottage

Kamahi Cottage is a luxury country cottage, farm stay and self-contained 5 Star Bed & Breakfast just 30 minutes from Waitomo Caves. Ideal as an intimate romantic retreat or weekend getaway, it’s peaceful and private with stunning views. The setting is a large and lovely country garden on a typical New Zealand sheep and cattle farm.
Meals included: Breakfast, Dinner

Driving distance and time (approximate) for this leg: 178 kms / 111 miles : 2.1 hours

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14 Day Essential North Island - Day 8
Waitomo to Rotorua

Today cross the lush farmland of the Waikato as you make your way inland to Rotorua. Pass through several small farming towns such as Otorohanga and Putaruru, before the region’s geothermal activity signals your arrival into the city of Rotorua.

Your accommodation: On the Point

On the Point is a beautiful lodge accommodation in a stunning location and offering panoramic views. It also offers gourmet New Zealand food and wine, as well as a range of on site activities from pampering massage, fly fishing from the private beach, water sports, tennis, gym and boating and is only 10 minutes from the heart of Rotorua City.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 139 kms / 86 miles : 1.9 hours

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14 Day Essential North Island - Day 9
Explore Rotorua

Peppered with natural hot springs, boiling mud pools and steaming geysers, Rotorua sits within one of the worlds most active volcanic regions. Geothermal landmarks aside, this city of sulphur has a rich indigenous history. Home to several prominent Maori tribes, a visit to one of the Maori Villages should be high on your agenda, as should an excursion to the Polynesian Spa for an invigorating soak in its natural mineral hot springs.
Spike your adrenaline at Velocity Valley Adventure Park on stomach-dropping attractions such as static skydiving, or a giant swing reaching 130 km per hour. Alternatively, head up the Rotorua Gondola for soaring lake views, and ride the luge at night for an extra thrill.
Fans of Lord of the Rings and The Hobbit should drive to nearby Matamata and experience the actual movie set ‘Hobbiton’. Make the most of your time in Rotorua with an excursion through the Wai-O-Tapu Thermal Wonderland, one of the area’s most colourful volcanic attractions.

SUGGESTED ACTIVITY - National Kiwi Hatchery Tour

The National Kiwi Hatchery Tour is a special opportunity to gain insight into and view this highly regarded conservation centre. Developed with the visitor experience in mind, the hatchery boasts special viewing opportunities and is hosted by kiwi expert guides who ensure guests leave fully informed and all questions answered. Learn all about New Zealand’s intriguing national icon and the efforts of the kiwi husbandry team, see and discover what it takes to hatch and rare chicks, and if you’re lucky see baby chicks in person!

SUGGESTED ACTIVITY - Orakei Korako Hidden Valley with Volcanic Air Safaris by floatplane

From above Mount Tarawera impressive views include vast volcanic rifts, distant national parks and our treasured lakes. Flying south on a floatplane, you will gain an appreciation of what local Maori refer to as the ‘Sisters of Fire’. Here, volcanic activity has pierced the earth surface across the fault-line forming the reserves of Waimangu and Wai-O-Tapu which, when viewed from above, dismay a spectacular palette of natures most vibrant colours. Landing at Orakei Korako, ‘the Hidden Valley’, is an amazing opportunity to experience hot springs, gushing geysers and the natural beauty of this geothermal wonderland.

Te Pā Tū Evening Maori Cultural Experience

New Zealand’s Most Awarded Cultural Attraction, presenting Te Pā Tū. Feast on song, drama, tradition, and divine seasonal kai (cuisine) within the forest Pā (village) blanketed by towering Tawa trees, blazing bonfires, and a forest-formed amphitheatre. Te Pā Tū shares Māori history, traditions, and cultural aspirations across 4-hours of celebration and feasting. These events change with each season of the maramataka, the Māori lunar calendar.

Your accommodation: On the Point

On the Point is a beautiful lodge accommodation in a stunning location and offering panoramic views. It also offers gourmet New Zealand food and wine, as well as a range of on site activities from pampering massage, fly fishing from the private beach, water sports, tennis, gym and boating and is only 10 minutes from the heart of Rotorua City.
Meals included: Breakfast, Dinner

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14 Day Essential North Island - Day 10
Rotorua to Napier

This drive will take you through the thermal region just south of Rotorua. Home to a plethora of unique geothermal attractions including boiling mud pits, natural hot springs and steaming geysers, this area is a must do before you move on to Napier. Notable attractions are Wai-O-Tapu, Waimangu and Craters of the Moon.
Continue on to Taupo and marvel at the lake, a giant crater formed following a volcanic eruption in the year 180 CE. As you approach the city, be sure to stop at Huka Falls to view the spectacular sight of hundreds of cubic metres of water spilling every second down the narrow 11 metre drop.
For an extra thrill take a jet-boat ride to the base of the falls. Leaving Taupo, follow the road as it climbs the rugged Ahimanawa Range before descending back down the Pacific Coast to art deco Napier.

Walking tracks in and around Hawkes Bay

There are some excellent walks in and around the Hawkes Bay region. The information below is provided by the Department of Conservation. Listed below are a selection of short walks but check with the Department of Conservation information centre for weather conditions, track suitability and conditions first.

Tangoio Falls Scenic Reserve Tracks
Discover Te Ana or Tangoio Falls on a short, easy walk suitable for kids, or take a longer walk through native bush on the Tangoio Walkway. .
Distance: 2 - 4.4 km one way. Completion Time: 30 minutes to 2 hours depending on which track you choose.

White Pine Bush Scenic Reserve
Experience New Zealand's remaining coastal forest on these short, easy walks that are good for children.
Distance: 1.6 km loop. Completion Time: 40 minutes.

Ahuriri Estuary
View a community of wading birds, fish, mud dwellers and aquatic plant life from the estuary track and boardwalk. Over 70 species of resident and migratory waterbirds use the estuary as a feeding and resting area.
Distance: 2.8 km one way. Completion Time: 1 hour.

Te Mata Park
Te Mata Park has a rich human and geological history, and is home to a range of unique plants and native birds. The park has five different walking options varying in difficulty and distance.
Distance: 1.3 km - 5.4 km. Completion Time: 40 minutes - 1 hours 15 minutes.

Lake Tūtira
There are two main walks at Lake Tūtira, a short walk along the edge of the lake or a longer loop through the reserve. Both offer great views of the lake as well as native and introduced plant species.
Distance: 1.3 km - 5.4 km. Completion Time: 40 minutes - 1 hours 15 minutes.

Cape Kidnappers/Te Kauwae-a-Māui Walking Track
Follow the beach from Clifton to Cape Kidnappers/Te Kauwae-a-Māui alongside cliffs that show fragmented fault and tilt lines, recording the gradual rise of New Zealand. Black Reef is the first gannet nesting site, 7.5 km from Clifton. A 1 km climb takes you from the shelter on the beach to a benched area on the hill where you can view the second colony, and spectacular views of Hawke's Bay.
Distance: 19 km loop. Completion Time: 5 hour return.

SUGGESTED ACTIVITY - Triple Chocolate Dipper Tour with the Silky Oak Chocolate Company

A true chocolate indulgence combining chocolate tasting at Silky Oak Chocolate factory shop, entry into the Chocolate "Thru' the Ages" Museum, a Chocolate drink (or tea/coffee), chocolate muffin/ slice, served with liquid chocolate and cream at their Café.  You'll be presented with a bonus take-home gift - chocolate of course! This is chocolate overload for serious chocoholics!

Your accommodation: McHardy Lodge

This beautifully restored, single storey 1890's residence is nestled in a quiet cul de sac on Napier Hill, a great location from which to explore the Art Deco city. Experience a 5 star boutique Bed & Breakfast experience with unparalleled facilities and luxurious rooms.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 210 kms / 131 miles : 2.4 hours

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14 Day Essential North Island - Day 11
Explore Napier and the Hawke's Bay

With its Mediterranean climate and Art Deco style, Hawke's Bay is an attractive holiday prospect. As the nation's first winemaking region, a visit to one of its 30 wineries is a must. A trip to Mission Estate touted as the birthplace of NZ wine can't be missed. For the truly enthused head out on a tour of the vines. Those into Gatsby will enjoy the chance to view prominent Art Deco landmarks on a 1930s Vintage Car Tour. Passengers will spend just over an hour learning about the history of the city's architecture including the Napier Municipal Theatre, one of the top ten Art Deco Buildings in the world. If you're after some fresh air, hire a bike and take your pick of one of over 200km of cycling trails or head on down to one of the many beaches that ring the area. Ocean or Waimarama beach are good choices and both are patrolled by surf lifeguards during the summer. Indulge in some local produce and head out on a cheese, chocolate, honey or orchard tour. End on a high with another ride, this time in a comfortable trailer pulled by a tractor en-route to Cape Kidnappers Gannet Colony, the largest of its kind in the world.

Hawke's Bay Wine Experience half day tour

Discover the delights of Hawke's Bay on this 5 hour afternoon winery tour. You'll visit 4 local wineries including the oldest vineyard in New Zealand. You'll have the chance to taste award winning wines, learn about the winemaking process and the history of the region, as well as visit a barrel room and taste wine directly from the barrel.

SUGGESTED ACTIVITY - Gannet Safaris

Drive along the scenic coast from Napier to Te Awanga and join Gannet Safaris Overland and the world's largest, most accessible gannet colony at Cape Kidnappers. Gannet Safaris has been guiding visitors over Cape Kidnappers for over 35 years and their safaris are the only way to be driven right to within a few feet of these remarkable birds. You will travel in comfort in air-conditioned 4 x 4 wheeled vehicles, through Cape Kidnappers Station - traversing riverbeds, broad rolling pastures, stands of native bush, steep gullies and breath-taking inclines. There is a stop on the way at a spectacular cliff top with panoramic views of Hawke Bay right across to Mahia peninsular. The 36km, three hour trip includes a commentary by your tour guide/driver on the farming operation on Cape Kidnappers Station and an introduction to the gannets. On arrival at the gannets you can stretch your legs and take in the scenery from your position at the brink of the cliff's edge, 100 metres above the ocean!

Your accommodation: McHardy Lodge

This beautifully restored, single storey 1890's residence is nestled in a quiet cul de sac on Napier Hill, a great location from which to explore the Art Deco city. Experience a 5 star boutique Bed & Breakfast experience with unparalleled facilities and luxurious rooms.
Meals included: Breakfast

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14 Day Essential North Island - Day 12
Napier to Wellington City via Masterton

The rolling countryside of the Hawke's Bay leads you into some of New Zealand’s richest farmland, located around the Manawatu region. Passing along the Manawatu Gorge the Wairarapa welcomes you. Masterton is home to the golden shears sheep shearing competition while just further south Greytown boasts the largest concentration of historic wooden buildings in the country.
Nearby Martinborough is home to dozens of boutique wineries. The route takes you over the Rimutaka Range and along the magnificent natural harbour that the capital city of Wellington sits upon.

Your accommodation: Bolton Hotel Wellington

The Bolton Hotel offers contemporary apartment-style accommodation in the heart of Wellington. Just steps from the Parliament buildings and central business district, Bolton Hotel is conveniently close to the best of the city's shops, cafes and restaurants and is within walking distance of Wellington's vibrant waterfront.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 322 kms / 200 miles : 4.1 hours

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14 Day Essential North Island - Day 13
Wellington City

Wellington home to New Zealand’s centre of government has a largely cosmopolitan feel. Often referred to as ‘mini Melbourne', this (self-described) windy city is a melting pot of art, culture, food, and fashion. Quirky laneway bars, underground art shows, and hipster eateries make up its inner-city vibe, while a host of sandy beaches outside the urban bustle bring a cheerful holiday feel.
Head to Te Papa Museum for a history lesson and a ticket to one of its many international exhibitions or jump aboard the Wellington Cable Car at Lambton Quay - the only running funicular railway in the country. For those with an eye for boutique, fashion wander through Cuba St to sample some of the city's best vintage stores. Break for coffee at a hipster cafe and be sure to snap a pic outside the ‘Beehive,’ New Zealand’s parliamentary debate chamber.
Go behind the scenes at Weta Workshop Experience, the Oscar Award Winning design studio behind Lord Of The Rings, The Hobbit, and Avatar. If you're a foodie at heart, a two-hour round trip to Martinborough is a must-do. Take your time as you wind through spectacular wine country, and be sure to stop in at Martinborough Wines or Ata Rangi Martinborough. For an educational day out, learn about New Zealand's native species at Zealandia, the world's first fully-fenced eco-sanctuary and home to over 40 types of endangered and native birds.

Lord Of The Rings Half Day Tour - Wellington

With some of the best Lord of the Rings tours Wellington has to offer, you will not be disappointed on this tour. You'll visit local filming locations, view a short documentary showing the filmmaking exploits of Peter Jackson and his remarkable team and be guided through the sights and sounds of the Weta Workshop in Miramar. This is followed by a fascinating 'Window into the workshop' exhibition, showing film props and weaponry, with the artists themselves describing how the artefacts were created.

SUGGESTED ACTIVITY - Zealandia By Night Wildlife Sanctuary Tour

Taking a night tour of Zealandia wildlife eco-sanctuary is an unforgettable experience and one that comes highly recommended. A conservation success and safe haven for some of New Zealand's rarest native animals, Zealandia is home to many remarkable species of birds, reptiles and insects living wild within a beautiful 225 hectare (one square mile) valley, just 10 minutes from the central city.
Your tour begins with an interactive exhibition before you walk through the gates of Zealandia predator-exclusion fence into the sanctuary. Your guide will then lead you on a torch-light walk through the native New Zealand bush. Possible sights include Kiwi foraging on the forest floor, tuatara hunting for food, glowworms shining, tiny Maud Island frogs in their enclosure, pateke (brown teal) ducks feeding at night and kaka (parrots) coming in to roost. Zealandia is one of the best places to see kiwi in the wild. Over 100 of these nocturnal birds live freely in their natural environment inside the safety of the sanctuary valley, so your chances of seeing one are high!

Your accommodation: Bolton Hotel Wellington

The Bolton Hotel offers contemporary apartment-style accommodation in the heart of Wellington. Just steps from the Parliament buildings and central business district, Bolton Hotel is conveniently close to the best of the city's shops, cafes and restaurants and is within walking distance of Wellington's vibrant waterfront.
Meals included: Breakfast

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14 Day Essential North Island - Day 14
Depart Wellington today

Choose to explore more of Wellington's sights before dropping your rental car at the airport depot and continuing your onward journey.

Driving distance and time (approximate) for this leg: 6 kms / 4 miles : 0.1 hours

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5. Do we share your information?

5.1 We may send Personal Information outside Australia in the following circumstances:

(a) where our website, or any hosting service we use to support our managed services, software or software as a service, is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are located overseas. We have no control over where these third party providers host the website and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed;

(b) where a third party application is being used in connection with our interactions with you, e.g. when we use email, help desk or VoIP providers, the third party providers of the relevant application may have their applications hosted overseas. We have no control over where these third party providers host their applications and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed; or

(c) where we must do so to give you the benefits of what you have paid for.
When we send Personal Information outside Australia for processing we will enter into formal contracts with those processors, which will contain privacy terms and conditions that allow us to meet our privacy obligations to you.

6. Use of Social Media

Our website includes links to social media, including blogs, Twitter feeds, Facebook, Instagram, and similar services.  The nature of social media is that these applications actively enable exchange and disclosure of any information, whether personal or otherwise, that is included within those applications. All information, including Personal Information that you enter in those applications may be used, stored, handled and disclosed in any way that is consistent with the privacy policies of the relevant applications, if any. We have no control over those interactions.

7. Cookies

7.1 Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

7.2 We use cookies to operate and improve your experience on our site, including:

(a) allowing you to sign in faster, and keeping you signed in; and

(b) to track how the site is used.

7.3 If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you and you may not be able to purchase goods from us. 

8. Your Rights Regarding Your Personal Information

8.1 You have the right to access your Personal Information that we hold, and request that it be rectified or erased. If you want to access your Personal Information we hold or you believe any of your Personal. Information that is held by us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for us to continue to hold it, you can contact us, and we will either provide you with access to the Personal Information (in so far as we are required to do so by law,) or we will correct it, as applicable, within a reasonable period. We may make a reasonable charge for giving you access to your Personal Information, but we will not charge for you making the request, correcting Personal Information or making a statement as to why we are not correcting your Personal Information.

8.2 In certain circumstances if you raise a complaint on how we have handled your Personal Information, you may also request that we ‘restrict processing’ meaning that the data will be preserved from further processing ‘as evidence’ either while we investigate your complaint or to support your complaint to the Australian Information Commissioner.

8.3 Where you have provided your personal data directly to us that is processed by automated means and is done so solely on the basis of your consent, then you will have the right to obtain your personal data in an electronic format for your own purposes across different services.

8.4 You have the right to object any aspect of our processing of your personal data under certain circumstances under the GDPR. ‘Processing’ is the term under that law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.

8.5 You may unsubscribe from our direct marketing at any time. We will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the ‘unsubscribe’ link within each email.

9. Complaints

9.1 If you wish to complain about a breach of any Australian Privacy Principle that binds us, a registered privacy code that binds us, the GDPR or this Privacy Policy, then you should contact us using the information in the Contact Us section of this Privacy Policy.

9.2 We will use our best efforts to respond to any complaint within 5 business days of the date of receipt.  We will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint you may contact the Australian Information Commissioner, whose contact details can be found at http://www.oaic.gov.au/. 

10. Mobile APP location permissions

If you use our APP please be aware of the following. The APP collects location data to display real-time risk alerts and personalised assistance notification features, even when the APP is closed and not in use. This option can be changed in the settings on your own device.

11. Contacting Us

11.1 If you have any questions regarding this privacy policy or your information, we invite you to contact the privacy officer by :

(a) email at the following email address privacy@nzft.co.nz

(b) writing to: Privacy officer, 73 Brownston Street, Wanaka, Otago 9305, NEW ZEALAND.

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