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Natural Discovery Tour

14 days 13 nights
Auckland to Queenstown
from NZD$5,180pp
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From the vibrant city of Auckland you’ll travel south to the spectacular mountains and thrilling adventures of Wanaka and Queenstown.  You'll pass through changing natural landscapes of New Zealand including Tongariro National Park. Marlborough Sounds and the Southern Lakes region.  Along the way you have opportunities for wildlife encounters in Wellington, Kaikoura and Akaroa and adventures galore.

Classic driving toursFamily touringWalking & hikingWildlife & nature
Tour full itinerary
Itinerary
Natural Discovery Tour - Day 1
Private Transfer Auckland Airport to Auckland Accommodation

You will be met at the Auckland airport by the driver and transferred to your Auckland accommodation.

Welcome to Auckland

Auckland, New Zealand's self-proclaimed "City of Sails" is the country's largest metro area. Resting between the Pacific Ocean and the Tasman Sea, this urban paradise has something for everyone. Surrounded by native bush, rainforests, and an abundance of beaches, Auckland is a playground for both the city savvy and those with an eye for adventure. Explore the central museums and galleries on foot, or get out onto the water to experience the best views of the city.

SUGGESTED ACTIVITY - Harbour Sailing Cruise with Explore

Enjoy the City of Sails from the water on a relaxed harbour sailing yacht. This cruise offers a uniquely local experience experiencing the harbour under sail with a small vessel with an intimate and engaging atmosphere. View the stunning city sights while sailing on the inner Waitemata Harbour. Sail where the wind takes us while enjoying Auckland's city highlights; including sailing under the Harbour Bridge and other well-known landmarks along the harbour's edge. The crew's local knowledge will give you the best harbour sailing experience Auckland has to offer. Become the crew and help participate with the sailing experience take the helm while you carve through the water, or if you prefer just sit back and relax above deck.

Your accommodation: SkyCity Hotel Auckland

This modern and spacious hotel allows you to relax in style while enjoying the world-class casino, more than 20 restaurants, cafes and bars, a theatre, free live entertainment on selected nights and the iconic Sky Tower - all right on your doorstep!

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Natural Discovery Tour - Day 2
Collect your rental car

Our rental car range includes the latest vehicles from the top suppliers. We have a fantastic range, from economy hatchbacks to prestige sedans and SUVs. Insurance can often be included with a small excess or deductible.

Explore Auckland City

On the edge of a natural harbour, 'City of Sails' offers the best of both worlds. Behind a vibrant urban culture are sandy beaches, native bush and lush rainforests. Start your day with a coffee in town and watch the sailboats from the Viaduct Harbour. Wander the docks and take the helm of an America's Cup Yacht for a trip across the Waitemata. If food and wine is more your thing relax on the Quickcat to nearby Waiheke Island for a five star food and wine experience. Hike the summit of Mt Eden,  Auckland's highest volcano. Choose one of 800 regional national parks to explore Hunua Falls located within the Hunua Ranges it's one not to be missed. If relaxing is more your style, find a good book and head out to a deserted beach. Try Orewa located an hour north of the city or stay a little closer and head to Cheltenham Beach in Devonport. Make time to ascend the Sky Tower or The Harbour Bridge and spike your adrenaline by bungy jumping off either (or both!). Finish on a high with dinner at one of the many trendy eateries to be found on Ponsonby Road.

SUGGESTED ACTIVITY - Fullers Ferry Auckland to Rangitoto Island return trip

A short 25-minute cruise through the Waitemata Harbour to the Hauraki Gulf delivers you to Rangitoto Island. Rangitoto Island is the largest and youngest of the many volcanoes that make up the Auckland volcanic field. It erupted around 600 years ago, but is extinct now and safe to explore. During your cruise to and from the island enjoy fantastic views of Rangitoto Island and Auckland the 'City of Sails'. On reaching the island you can walk to the summit (1 hour direct) for great views of the Hauraki Gulf and over Waitemata Harbour looking back towards Auckland. There are a number of walking trails to explore this volcanic island, further information can be found at the Department of Conservation website.

SUGGESTED ACTIVITY - Harbour Sailing Dinner Cruise with Explore

See Auckland after dark with this amazing on-water dining experience, not to be missed while you're in Auckland. Take in the sights of the Waitemata Harbour - then watch this photogenic city come alive with twinkling lights. Your experienced crew will talk about Auckland’s highlights and there will opportunity try your hand at steering.

At our sheltered mooring you'll be served delicious New Zealand fare - choose from a delectable three course menu catered for by a renowned Viaduct Restaurant.

Your accommodation: SkyCity Hotel Auckland

This modern and spacious hotel allows you to relax in style while enjoying the world-class casino, more than 20 restaurants, cafes and bars, a theatre, free live entertainment on selected nights and the iconic Sky Tower - all right on your doorstep!
Meals included: Breakfast

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Natural Discovery Tour - Day 3
Auckland to National Park Village

Today you will leave Auckland and travel south through the rolling pastures of Waikato. Take the time to detour to Waitomo and experience its network of underground caves before heading inland to the Central Plateau and arriving at Tongariro National Park. A world heritage site, Tongariro is home to three active volcanoes Ruapehu, Tongariro and Ngauruhoe as well as a host of activities including hiking, fishing, climbing, mountain biking and skiing.

Your accommodation: The Park Hotel Ruapehu

Located in the centre of National Park and is the ideal base for exploring New Zealand's Tongariro Crossing. The on-site Spiral Restaurant & Bar is full of character and is open daily. The outdoor hot tubs, courtyard hammocks & open fireplaces are complimentary for guests and offer the perfect opportunity to relax and unwind after a day of adventure in the Ruapehu region.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 297 kms / 184 miles : 3.6 hours

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Natural Discovery Tour - Day 4
Tongariro National Park

Tongariro is New Zealand's oldest national park, established in 1887 after the Maori chief Te Heuheu Tukino IV gifted the sacred peaks to the nation. It was also only the fourth place on earth to be given recognition as a World Heritage area. At the heart of the park are three volcanoes, Mount Tongariro, Mount Ruapehu and Mount Ngauruhoe. Mt. Ngauruhoe and Mt. Ruapehu are considered the two most active composite volcanoes in the world with the latter erupting in 1995 and 1996 sending ash up to 30, 000 feet into the air.  In 2012 Mt Tongariro also erupted, but these volcanoes are constantly monitored to ensure visitor safety.
Despite the barren and sometimes inhospitable environment, the region abounds with flora and fauna. Alpine herbs and flaxes thrive on the upper slopes while dense beech forests cover the lower regions. New Zealand's only native mammals, the short and long tailed bat also make their homes here.
The 1 day Tongariro Crossing is one of New Zealand's Great Walks, taking around 6 to 8 hours to complete.  This magnificent walk will take you past the remarkable Emerald and Blue Lakes and through volcanic terrain you won’t see anywhere else in New Zealand. There are many other tracks and trails in the park to suit all abilities, including shorter walks and a guided Tongariro 3.5 day walk. Also lying within the park is New Zealand's largest ski area, Mt Ruapehu Ski Field, encompassing Whakapapa and Turoa.

Walking tracks in and around Whakapapa Village, Tongariro National Park

There are a plethora of walks in and around Whakapapa Village and Tongariro National Park. From short 15 minute hikes to longer 5 hour treks, there is something for every level of fitness. All established tracks are maintained by the Department of Conservation and before heading out on a walk, it is best to check the track conditions and suitability at the local DOC information office in the centre of the village. Below are a selection of the best walks to do:

  1. Whakapapa Nature Walk,15 min loop track
  2. Mounds Walk, 20 min one way
  3. Tawhai Falls, 20 min one way
  4. Ridge Track, 340 min return
  5. Taranaki Falls, 2 hour return
  6. Whakapapanui Walk, 2 hour return
  7. Tupapakurua Falls Track, 5 hour return
SUGGESTED ACTIVITY - Private Guided Scenic Highlights Tour of Tongariro National Park with Adventure Outdoors

Experience the best of the Tongariro National Park with this Scenic Highlight short walks & drive tour. Designed to suit ensuring a relaxed pace with stunning views.

Your accommodation: The Park Hotel Ruapehu

Located in the centre of National Park and is the ideal base for exploring New Zealand's Tongariro Crossing. The on-site Spiral Restaurant & Bar is full of character and is open daily. The outdoor hot tubs, courtyard hammocks & open fireplaces are complimentary for guests and offer the perfect opportunity to relax and unwind after a day of adventure in the Ruapehu region.
Meals included: Breakfast

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Natural Discovery Tour - Day 5
National Park to Wellington

Leaving National Park, you will drive past military town of Waiouru which hosts the Army Museum, an incredible collection of New Zealand's military history and a memorial to its servicemen. Heading south you pass through the rural towns of Taihape, Mangaweka and Bulls before arriving on the Kapiti Coast. The coastal seaside towns of Paraparaumu, Paekakariki and Plimmerton are worth a short detour before arriving into the capital city of Wellington. Plan to take most of the day for this drive.
Wellington City is New Zealand's capital. It sits on a wonderful deep natural harbour and is surrounded by bush clad hills. The city centre itself is quite compact (only around 1 square kilometre) and so exploring on foot is relatively easy. From your city centre accommodation you can easily stroll the cafes and restaurants around Courtenay Place and if you arrive early enough New Zealand's national museum, Te Papa, is also close by.

Zealandia By Night Wildlife Sanctuary Tour

Taking a night tour of Zealandia wildlife eco-sanctuary is an unforgettable experience and one that comes highly recommended. A conservation success and safe haven for some of New Zealand's rarest native animals, Zealandia is home to many remarkable species of birds, reptiles and insects living wild within a beautiful 225 hectare (one square mile) valley, just 10 minutes from the central city.
Your tour begins with an interactive exhibition before you walk through the gates of Zealandia predator-exclusion fence into the sanctuary. Your guide will then lead you on a torch-light walk through the native New Zealand bush. Possible sights include Kiwi foraging on the forest floor, tuatara hunting for food, glowworms shining, tiny Maud Island frogs in their enclosure, pateke (brown teal) ducks feeding at night and kaka (parrots) coming in to roost. Zealandia is one of the best places to see kiwi in the wild. Over 100 of these nocturnal birds live freely in their natural environment inside the safety of the sanctuary valley, so your chances of seeing one are high!

Your accommodation: Bolton Hotel Wellington

The Bolton Hotel offers contemporary apartment-style accommodation in the heart of Wellington. Just steps from the Parliament buildings and central business district, Bolton Hotel is conveniently close to the best of the city's shops, cafes and restaurants and is within walking distance of Wellington's vibrant waterfront.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 322 kms / 200 miles : 3.9 hours

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Natural Discovery Tour - Day 6
Interislander Ferry Wellington to Picton with exclusive access to the Premium Plus Lounge

The 92 km journey between Wellington and Picton takes around 3 hours and has been described as 'one of the most beautiful ferry rides in the world'. Leaving Wellington Harbour you pass many interesting points such as Pencarrow Head on top of which is New Zealand's oldest lighthouse (1859). Red Rocks is home to a seal colony and Oterangi Bay is the site which recorded the country's highest ever wind speed of 268 kph (167 mph). From the Cook Strait, spectacular views of the Kaikoura Ranges on the South Island can be enjoyed and dolphins and many sea birds are often seen.
Around one hour of the cruise takes you through the Marlborough Sounds - and this region of bush covered mountains, small islands, crystal clear waters and secluded bays is a remarkable photographic opportunity. At the end of Queen Charlotte Sound the cruise comes to an end in the picturesque town of Picton.
When you're not out on the deck enjoying the amazing views, you can retreat to the exclusive Premium Plus lounge which is the most comfortable and relaxing way to travel across the Cook Strait. You'll enjoy complimentary beverages, light snacks, lunch or breakfast, internet access, magazines and newspapers and the most comfortable seating, so you can sit back and enjoy the journey.

Collect your rental car

Our rental car range includes the latest vehicles from the top suppliers. We have a fantastic range, from economy hatchbacks to prestige sedans and SUVs. Insurance can often be included with a small excess or deductible.

Picton to Blenheim

Only short 30 minute drive, you’ll follow the valley south to arrive in Blenheim, located in the heart of Marlborough - New Zealand’s largest wine producing region. Go through acres of leafy green vines and marvel at the magnificent ‘dry hills’ of Marlborough in the distance.

Your accommodation: Chateau Marlborough

Chateau Marlborough offers luxury accommodation in the heart of Blenheim, one of New Zealand's most famous wine regions. This boutique hotel prides itself on offering guests luxury accommodation with enviable attention to detail, overlooking Seymour Square Gardens and is just a short walk from Blenheim's town centre.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 25 kms / 16 miles : 0.3 hours

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Natural Discovery Tour - Day 7
Blenheim to Kaikoura

Cross the 'dry hills' of Marlborough and head towards one of the most spectacular coastlines of the South Island, the Kaikoura Coast. The road hugs the shore for around 50 kilometres and offers many chances to view native wildlife. To the east is the South Pacific Ocean and to the west the towering Kaikoura Ranges. Kaikoura Township is a bustling little place with many cafes, restaurants and shops, but the main reason for visiting here is the wildlife and it's one of the only places in New Zealand you can see whales year round.

Your accommodation: Bendamere House B&B

Bendamere House B&B has quality ensuite rooms, detached from the main house adding to the privacy and comfort, with superb views overlooking the Pacific Ocean and Seaward Kaikoura mountain range.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 110 kms / 68 miles : 1.3 hours

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Natural Discovery Tour - Day 8
Kaikoura to Christchurch

Today you travel down the coast before heading inland through the North Canterbury wine region - the Waipara Valley. As you drive through this area you’ll be greeted by one of New Zealand's most notorious animals, the sheep. If you’ve time on your hands we recommend taking a detour to Hanmer Springs for relaxing dip in its thermal pools. Arriving into Christchurch you'll see a new and improved city, steadily rising from the ruins of the 2011 earthquake.

Whale Watch Kaikoura

Experience New Zealand's only marine based whale watching company. Whale Watch Kaikoura offer a once-in-a-lifetime, up close encounter with the giant Sperm Whale. You are also likely to encounter New Zealand fur seals, dusky dolphins and albatross. Depending on the season you may also see pilot, blue and southern right whales as well as migrating humpbacks. Often orcas can be spotted here and the world's smallest dolphin, the Hectors, occasionally make an appearance.
Cruise in style on modern catamarans, specifically designed for whale watching, featuring large passenger cabins and outside viewing decks. Passenger numbers for each tour are kept below the vessel carrying capacity to ensure your tour experience remains a personal one.

Your accommodation: The George Hotel

The George is the essence of supreme comfort. The award-winning 5 star hotel is opposite Hagley Park and just a few minutes stroll from the Botanic Gardens. It also has an award-winning restaurant, 50 Bistro onsite.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 178 kms / 111 miles : 2.5 hours

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Natural Discovery Tour - Day 9
Akaroa and The Banks Peninsula

Akaroa and the Banks Peninsula offers a great contrast to the South Island's largest city. An easy 1 1/2 hours drive from the city centre are rolling green hills, streams, golden sand beaches and small settlements that offer a unique insight into New Zealand's history and development plus, wineries, great cafes and restaurants and abundant wildlife.
Just on the other side of the Port Hills is Lyttelton, a busy port town that was crucial to the development of Christchurch and the Canterbury Plains. Following the road around the beautiful natural harbour the names, such as Magazine Bay, Battery Point, Corsair Point and Governors Bay, remind of the importance the navy placed on this harbour.
The Banks Peninsula is actually the remains of a long extinct volcano, the rim of which collapsed some time ago allowing the sea to flood into and create what is now the Akaroa Harbour. In 1840 French colonists settled in Akaroa in a bid to stake a claim for the South Island. Unbeknown the British had already declared sovereignty and a long drawn out dispute ensued with the British eventually being given government. However the French stayed and made this stunning part of the South Pacific their home and still to this day the town boasts French street names and every year a French Festival is held.
The Harbour itself is teeming with wildlife and a nature cruise is a must do activity. One of the world's smallest and rarest dolphins, hectors dolphin, are often seen and cruises also offer excursions with the chance to swim amongst them.

Akaroa Swimming with the Dolphins Cruise

Akaroa Harbour formed as a result of an extinct volcanic crater being flooded by the Pacific Ocean. It's a beautiful place with sheer cliffs and the picturesque township of Akaroa at its heart. New Zealand's only native dolphin, Hectors dolphin, makes this sheltered harbour its home and its here you can take a 2 ½ tour to see and if you wish actually swim with these incredible creatures. Following a ½ hour briefing you depart on a 2 hour cruise of which around 1 hour is spent in the water with the dolphins. Black Cat Cruises has been operating since 1985 and their success rate at sighting dolphins is over 98%. Swimming with dolphins is not always possible either due to sea conditions, the dolphins' willingness to stay and play and other environmental reasons such as not swimming when there are babies around. You still manage to swim though on over 80% of their tours.

Your accommodation: The George Hotel

The George is the essence of supreme comfort. The award-winning 5 star hotel is opposite Hagley Park and just a few minutes stroll from the Botanic Gardens. It also has an award-winning restaurant, 50 Bistro onsite.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 153 kms / 95 miles : 2.4 hours

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Natural Discovery Tour - Day 10
Christchurch to Aoraki Mt Cook National Park

Today you'll drive through the heart of the South Island, crossing the vast Canterbury plains. Catch your breath in Geraldine before continuing through Fairlie. Ascending Burkes pass you'll come to the picturesque lakeside town of Tekapo.
Follow the road and take in the view of Aoraki Mt Cook (New Zealand's tallest mountain) from the shores of Lake Pukaki, known for its glacier fed turquoise blue colour. Continue along the lake to your final destination Mt Cook Village.
Please note: There are no food shops at Mt Cook, and dinner options are limited to one restaurant. If you wish to self-cater, you must stock up before arriving in Mt Cook, or make dinner reservations in advance.

Glacier Explorers Mt. Cook

Experience 500 year old icebergs up-close on the Mt Cook terminal lake. The Glacier Explorers tour is the only one of its kind in New Zealand and one of only three in the world! Very few glaciers terminate into lakes and even fewer of them are accessible. See towering ice cliffs and floating icebergs from the safety of a specially designed boat. These boats provide a safe way to view unseen and inaccessible areas of New Zealand's largest glacier The Tasman.

Your accommodation: Hermitage Hotel, Aoraki Wing Premium

The Hermitage Hotel ringed by magnificent snow-capped peaks of the Southern Alps, is a world-renowned tourist destination and has been an icon of superior accommodation and dining since 1884.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 350 kms / 217 miles : 4.1 hours

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Natural Discovery Tour - Day 11
Aoraki Mt Cook National Park to Wanaka

Twizel, just south of Aoraki Mt Cook was the location of many Lord of the Rings movie scenes and a little further on is Omarama, the gliding capital of New Zealand. Wrinkly Rams is a local café with great coffee and fresh homemade food. The Lindis Pass is one of New Zealand’s highest roads with the summit reaching 971 metres. The tussock covered hills offer an unusual contrast as you pass from the Mackenzie Basin and into Central Otago. The first Central Otago settlement you reach is the quaint village of Tarras, which has a number of boutique stores and a lovely café.  Approaching Wanaka the wonderful alpine lake welcomes you to the town. Despite its size Wanaka has a wide variety of activities available. In winter it is without doubt New Zealand's premier ski destination with its very close proximity to Treble Cone and Cardrona ski fields. Mount Aspiring National Park sits to the western edge of the lake and offers wonderful walking tracks for all abilities; the Rob Roy Track is a great introduction to this spectacular park. Fishing, sailing and water skiing are popular pastimes on the lake and the many beach access points provide great spots for picnics and relaxing.

Wanaka

The alpine village of Wanaka sits on the shores of the third largest lake in the Queenstown Lakes District and is surrounded by the southern alps. Wanaka draws those seeking adventure, spectacular scenery and a relaxed atmosphere.
During winter the town's population more than triples as snow sports enthusiasts flock to the local ski fields of Treble Cone and Cardrona. Known as the gateway to the Mt Aspiring National Park, Wanaka is a walker's paradise of remote wilderness, high mountains and beautiful river valleys. For those seeking an adrenaline rush try skydiving, rock-climbing, jet boating or choose a scenic flight over Wanaka in a historic Tiger Moth aeroplane.

Your accommodation: Lakeside Apartments Wanaka

Located in the heart of picturesque Wanaka, and a stones throw from the lake edge, these spacious apartments have full kitchen and laundry facilities and private balconies with lake and mountain views.
Meals included: Breakfast

Driving distance and time (approximate) for this leg: 204 kms / 127 miles : 2.3 hours

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Natural Discovery Tour - Day 12
Matukituki Valley

The Matukutuki Valley sits to the west of Wanaka, just around a 1 hour drive that skirts the lake passing through Glendhu Bay. Following the Matukituki River the road travels through lush farmland crossing river fords before you arrive at Raspberry Creek Hut. From here walking tracks to suit every ability and time frame are available. The river walk follows the course of the Matukituki along gentle rolling farmland. One of the more popular walks is the Rob Roy Glacier hike - a medium difficulty walk of around 4 hours return, through beech forest and alpine vegetation and spectacular views of the Rob Roy Glacier.

SUGGESTED ACTIVITY - Wanaka Wine Tours Boutique Central Otago Wine Trail

This small group wine tour (maximum 8) offers a relaxed and personal introduction to the wines and scenery of the Central Otago region. This tour is a great way to explore award-winning vineyards hidden amongst the rugged landscape of Central Otago. Visit and enjoy tastings at 4 Central Otago vineyards including a delicious mid-afternoon platter to enjoy with your tastings.  You'll also discover the history of the region with a visit to Old Cromwell Town, a charming heritage precinct that has been revitalised into a boutique arts and crafts village.

Your accommodation: Lakeside Apartments Wanaka

Located in the heart of picturesque Wanaka, and a stones throw from the lake edge, these spacious apartments have full kitchen and laundry facilities and private balconies with lake and mountain views.

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Natural Discovery Tour - Day 13
Cruise and Island Nature Walk with Eco Wanaka

Lying close to the centre of Lake Wanaka is Mou Waho Island Nature Reserve. A unique glacial remnant of the last ice age, the island is also the historic site of early shipbuilding and used to be a stopping place for the steamers and log rafts that once plied the lake. Accessible from Wanaka by a 35-minute boat cruise, the landing is on the eastern side of the island where the remnants of the early settlement remain; a stone wharf and a hut. A well-formed track leads from the landing and climbs steadily through native bush to near the top of Tyrwhitt Peak. Just before the top, we see Arethusa Pool, a small lake on the island with small islands in it - very intriguing! From the top, we have a sweeping 360-degree view of Lake Wanaka, its surrounding mountains and valleys, and below Arethusa Pool. The perfect spot to stop for tea or coffee. Going back down the track gives us more time to take in our surroundings, listening to and watching the lively bird-life, and just enjoying this unique wildlife reserve. You will feel well rewarded as you re-join the boat for the cruise back to Wanaka. Total cruise time is 1.5 hours. The trip runs subject to weather and lake conditions. Depending on the planting season, you can help The Reforestation of Mou Waho by planting a tree.

Wanaka to Queenstown

Leaving Wanaka, you head over New Zealand's highest sealed road, Crown Range Road, before dropping into Queenstown. This drive only takes about an hour, but you should allow more time to enjoy the magnificent scenery and explore the walks and many stops en route, including the Cardrona Distillery, wonderful views from Crown Range's highest point over Queenstown, the picturesque town of Arrowtown, and if time allows, even the wineries in Gibbston.

Your accommodation: Millennium Hotel Queenstown

Right in the heart of the action, the Millennium Hotel is just minutes from Queenstown's central shopping and entertainment district. Outdoor activities such as bungy jumping, white water rafting and jet boating are just some of the easily accessible activities nearby in New Zealand's adventure capital.

Driving distance and time (approximate) for this leg: 60 kms / 38 miles : 0.9 hours

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Natural Discovery Tour - Day 14
Return your vehicle to Queenstown Airport

Explore more of Queenstown before dropping your rental car at the airport depot and continuing your onward journey.

Driving distance and time (approximate) for this leg: 8 kms / 5 miles : 0.2 hours

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Last review: 28 March 2024

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(c) where we must do so to give you the benefits of what you have paid for.
When we send Personal Information outside Australia for processing we will enter into formal contracts with those processors, which will contain privacy terms and conditions that allow us to meet our privacy obligations to you.

6. Use of Social Media

Our website includes links to social media, including blogs, Twitter feeds, Facebook, Instagram, and similar services.  The nature of social media is that these applications actively enable exchange and disclosure of any information, whether personal or otherwise, that is included within those applications. All information, including Personal Information that you enter in those applications may be used, stored, handled and disclosed in any way that is consistent with the privacy policies of the relevant applications, if any. We have no control over those interactions.

7. Cookies

7.1 Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

7.2 We use cookies to operate and improve your experience on our site, including:

(a) allowing you to sign in faster, and keeping you signed in; and

(b) to track how the site is used.

7.3 If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you and you may not be able to purchase goods from us. 

8. Your Rights Regarding Your Personal Information

8.1 You have the right to access your Personal Information that we hold, and request that it be rectified or erased. If you want to access your Personal Information we hold or you believe any of your Personal. Information that is held by us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for us to continue to hold it, you can contact us, and we will either provide you with access to the Personal Information (in so far as we are required to do so by law,) or we will correct it, as applicable, within a reasonable period. We may make a reasonable charge for giving you access to your Personal Information, but we will not charge for you making the request, correcting Personal Information or making a statement as to why we are not correcting your Personal Information.

8.2 In certain circumstances if you raise a complaint on how we have handled your Personal Information, you may also request that we ‘restrict processing’ meaning that the data will be preserved from further processing ‘as evidence’ either while we investigate your complaint or to support your complaint to the Australian Information Commissioner.

8.3 Where you have provided your personal data directly to us that is processed by automated means and is done so solely on the basis of your consent, then you will have the right to obtain your personal data in an electronic format for your own purposes across different services.

8.4 You have the right to object any aspect of our processing of your personal data under certain circumstances under the GDPR. ‘Processing’ is the term under that law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.

8.5 You may unsubscribe from our direct marketing at any time. We will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the ‘unsubscribe’ link within each email.

9. Complaints

9.1 If you wish to complain about a breach of any Australian Privacy Principle that binds us, a registered privacy code that binds us, the GDPR or this Privacy Policy, then you should contact us using the information in the Contact Us section of this Privacy Policy.

9.2 We will use our best efforts to respond to any complaint within 5 business days of the date of receipt.  We will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint you may contact the Australian Information Commissioner, whose contact details can be found at http://www.oaic.gov.au/. 

10. Mobile APP location permissions

If you use our APP please be aware of the following. The APP collects location data to display real-time risk alerts and personalised assistance notification features, even when the APP is closed and not in use. This option can be changed in the settings on your own device.

11. Contacting Us

11.1 If you have any questions regarding this privacy policy or your information, we invite you to contact the privacy officer by :

(a) email at the following email address privacy@nzft.co.nz

(b) writing to: Privacy officer, 73 Brownston Street, Wanaka, Otago 9305, NEW ZEALAND.

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